Build rapport with current & new customers, providing product advice & technical support, preparing quotations and sales orders
Closes accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information into the SSAB databases
Maintains and improves quality results by following company standards, recommending improved processes, communicating, troubleshooting and tracking problems
Develop quotations in accordance with Company Policy and based on identified sales strategy and information collected from customer or partners as assigned
Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments, and working within Company Policy
Suggest related and new items (value added & complimentary products), explain technical features, and comply with the Company's Ethical Policy
Remains knowledgeable and up to date on changes, new products and developments in SSAB and the industries in which we support
Works closely with Operations, CAD, Shipping, Sales (outside), Finance and Management; to include effective communication of all customer updates & forecasting, strategy, and timely preparation of weekly/monthly reports
Contributes to team effort by accomplishing related results as needed
Source new sales opportunities through inbound lead follow-up and emails
Qualifications
Required Education & Experience:
High School Diploma or equivalent
2 - 4+ years of experience performing sales (inside or outside)
Exceptional verbal and written communication skills, including ability to effectively communicate with internal and external customers, extremely organized
Excellent computer proficiency (MS Office - Word, Excel, PowerPoint and Outlook)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and as a team member to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Strong attention to details, analytical skills, exceptional judgment, dependable, excellent teamwork skills, good time management skills, creative, problem-solving, hardworking & persistent, professional competence, proactive
Current/active driver's license
Preferred Education & Experience:
Bachelor's Degree in a technical or business discipline from an accredited College or University, or an equivalent combination of education & experience
5 - 8+ years of experience performing sales (inside or outside)
Knowledge of CAD and ability to read detailed drawings
Experience in the steel industry
Working conditions
Travel 10% of time for meetings at other SSAB locations, trainings, seminars & conferences as needed
Physical requirements
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, provincial and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards