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Inside Sales Representative

PEAK Technical Staffing

Pittsburgh, PA

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JOB DETAILS
SKILLS
Access Control, Alliance/Partner Management, Americans with Disabilities Act (ADA), Analysis Skills, Artificial Intelligence (AI), Business Administration, Business Growth, Coaching, Communication Skills, Conflict Resolution, Consultative Sales, Corporate Compliance, Cross-Functional, Customer Acquisition, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Decision Support, Develop and Maintain Customers, Distribution Channel, Documentation, Establish Priorities, Exceeded Sales Goal, Field Sales, Finance, Financial Operations, Flexible Spending Accounts, Forecasting, Health Maintenance, High School Diploma, Industry/Trade Analysis, Inside Sales, Interpersonal Skills, Leadership, Lift/Move 25 Pounds, Maintain Compliance, Market Segmentation, Market Trend Analysis, Marketing, Meet Sales Quota, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Multitasking, Operational Support, Order Processing, Organizational Skills, Partner Sales, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Engineering, Product Management, Project/Program Management, Purchasing/Procurement, Regulatory Compliance, Resolve Customer Issues, Revenue Growth, Sales, Sales Cycle, Sales Management, Sales Pipeline, Sales Prospecting, Sales Qualification, Sales Strategy, Sales Support, Sales Tools, Schedule Development, Technical Marketing, Technical Sales, Technical Support, Time Management, Trend Analysis, Writing Skills
LOCATION
Pittsburgh, PA
POSTED
30+ days ago
#Tech-Pro-Admin-01

The mission of the Inside Sales Representative is to proactively engage in prospects and existing customers, identify their challenges, present value-based solutions, and guide them through the sales cycle efficiently. This role focuses on creating exceptional customer experience and consistently achieving or exceeding sales targets in collaboration with outside sales. This position would focus on the Industrial Access and Vehicle Sensing Segment markets.

The position reports to the Inside Sales Manager.
He/she will primarily collaborate with Sales, Marketing, Finance, Operations, Technical Support, Customer Service.

This position requires working in a cross-functional environment between various internal departments (including but not limited to Product Management, Engineering, Marketing, Codes and Standards, Quality, Procurement, Tech and Finance) and has the responsibility to align functional resources to achieve targeted strategies, objectives, and financial results. The Inside sales Representative will support our mission to build a convenient, safe, automated world and work to achieve our vision of continued growth and market expansion.

Key responsibilities include:
Develop and Strengthen Customer/Distributor Relationships:
  • Build and maintain strong partnerships with distribution accounts to drive revenue growth and ensure long-term collaboration.
  • Gather and analyze customer feedback to identify trends and implement programs that enhance satisfaction and loyalty.
  • Execute daily customer contact goals as defined by the Inside Sales Manager, maintaining proactive communication and relationship-building
Achieve Sales Targets:
  • Meet or exceed quarterly sales goals in partnership with the Outside Sales Representatives, contributing to overall company objectives
Product Expertise and Communication
  • Clearly articulate the features, benefits, and value propositions of the company products to distribution partners, ensuring understanding and engagement.
Performance Reporting
  • Provide timely and accurate reports on account growth, sales performance, customer experience metrics, and progress on quarterly initiatives .
Project Management
  • Lead and manage key segment priorities and initiatives, ensuring timely completion and alignment with strategic objectives.
CRM and Documentation
  • Utilize internal tools and CRM systems to accurately document customer interactions, sales activities, and account updates for visibility and reporting.
Competencies:

Sales and Negotiation Skills
  • Demonstrates proficiency in consultative selling techniques, objection handling, and closing strategies to achieve revenue targets.
  • Builds trust and credibility with customers through solution-oriented conversations.
Lead Qualification and Prospecting
  • Identifies and prioritizes high-value opportunities through proactive outreach and effective qualification methods.
  • Maintains a healthy pipeline by consistently engaging new prospects and nurturing existing accounts.
Product and Industry Expertise
  • Quickly learns and applies in-depth knowledge of the company products, services, and industry trends.
  • Communicates product features and benefits clearly to distributors and customers to drive adoption and loyalty.
Customer Focus and Relationship Management
  • Maintains a customer-first mindset, ensuring positive experiences and long-term partnerships.
  • Responds promptly to inquiries and resolves issues to strengthen customer satisfaction and retention
Communication and Collaboration
  • Delivers clear, professional verbal and written communication tailored to internal teams and external customers.
  • Works effectively with cross-functional teams, including Outside Sales, Technical, Marketing, Sales Support Specialist and Operations, to achieve shared goals.
  • Maintains accuracy in quotes, order processing, and reporting to ensure reliable forecasting and customer trust.
Operational Excellence and Technical Proficiency
  • Effectively manages multiple priorities and deadlines
  • Maintains accuracy in quotes, order processing, and reporting to ensure reliable forecasting and customer trust
  • Confidently leverages CRM platforms, Microsoft Office Suite, and other business tools to organize tasks and generate actionable insights
Analytical Thinking & Problem Solving
  • Analyzes customer challenges and market trends to recommend effective solutions that drive business growth.
  • Applies data-driven insights to improve sales strategies, enhance customer experience, and support decision-making.
Requirements:
Degree(s) or certification(s):
  • Minimum: High school diploma or equivalent
  • Preferred: Associate degree or bachelor's degree in business administration, Marketing, or a related field
Professional experience required (min.):
  • Minimum of 3 years' selling experience. Technical selling experience preferred but not required
Technical Competencies
  • Workflow Coordination – Ability to manage schedules, prioritize tasks, and ensure timely follow-up on customer inquiries and requests.
  • Documentation – Ability to accurately prepare quotes and maintain compliance with company standards.
  • Sales Enablement and Productivity Tools – Ability to effectively utilize internal tools to drive sales and an exceptional customer experience
  • Product Knowledge & Technical Understanding – Ability to grasp technical products and provide solutions for customer pedestrian and access control applications
Technical skills:
  • CRM, Microsoft Excel/Outlook/Teams, Zoom
Interpersonal skills:
  • Excellent verbal and written communication for clear interaction with team members, customers, and cross-functional departments
  • Strong leadership and coaching ability to motivate and develop a full technical support team.
  • Conflict resolution and problem-solving skills to manage escalations and maintain positive relationships across the organization








 





  Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, andlifting upto 25 pounds, with or without reasonable accommodation. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.

About the Company

P

PEAK Technical Staffing

For over 50 years, PEAK has excelled in providing comprehensive staffing and workforce solutions. We go beyond traditional staffing to offer a holistic, on-demand workforce model, addressing every facet of your workforce needs.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
http://www.peaktechnical.com

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