Inside Sales Representative

Our client is looking for a customer-focused Inside Sales Representative who thrives on building relationships, solving problems, and supporting customers throughout the sales process. Unlike a traditional sales role, this position is centered on serving as a trusted resource for customers, dealers, and field sales teams by providing product guidance, application support, quotations, and order management assistance.

The ideal candidate is a strong communicator who enjoys helping customers find the right solution for their needs, can manage multiple priorities, and works effectively with cross-functional teams. This individual will serve as a key link between customers, sales, manufacturing, and operations to ensure a high level of customer satisfaction.

Key Responsibilities

• Respond to customer, dealer, and field sales inquiries via phone and email
• Provide product information and application-based recommendations
• Develop and deliver customer quotations
• Enter, review, and verify customer orders for accuracy
• Track open orders, shipments, and delivery timelines
• Coordinate with manufacturing and internal teams to support order fulfillment
• Serve as a primary point of contact for customer questions and issue resolution
• Support Territory Managers and field sales personnel with customer requests
• Maintain strong customer relationships through proactive communication and follow-through
• Identify opportunities to improve processes and customer experience

Qualifications

• 2+ years of experience in customer service, sales support, inside sales, account support, or a related role
• Excellent verbal and written communication skills
• Strong organizational, time management, and multitasking abilities
• Customer-first mindset and passion for delivering exceptional service
• Strong problem-solving and critical-thinking skills
• Ability to collaborate effectively within a team environment

Preferred Experience

• Material handling industry
• Forklift dealerships
• Industrial manufacturing
• Equipment distribution
• Equipment rental
• Parts and service support
• Heavy equipment or industrial products

Preferred Qualifications

• Bachelor's degree in Business, Operations, Engineering, or a related field
• Knowledge of forklifts, hydraulics, lift truck systems, or industrial equipment
• Experience supporting dealer networks or field sales organizations
• Bilingual Spanish (written and verbal) is a plus

Compensation

• Base Salary: $60,000 - $71,000
• Bonus Opportunity
• Full-Time, On-Site Position

This is an excellent opportunity for someone who enjoys being the go-to resource for customers, supporting a collaborative sales team, and building expertise in a technical product environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.