Inside Sales Representative

Inside Sales Representative

Shakopee, MN

Manufacturing

Competitive salary of $65,000–$75,000 based on experience, benefits, and a collaborative team culture

Job Summary

Our client, an established manufacturer and service provider supporting commercial and institutional facilities, is seeking an Inside Sales Representative to join its growing sales team. This revenue-focused role combines inside sales, account management, proactive business development, and occasional field engagement to grow product and service revenue within an established customer base. The successful candidate will identify new opportunities, strengthen existing customer relationships, reactivate dormant accounts, and take ownership of opportunities from initial conversation through fulfillment. This is an excellent opportunity for a commercially driven professional who enjoys turning customer needs into long-term business relationships and measurable revenue growth.

The Role:

• Own and grow product and service revenue across an assigned customer base and geographic territory, with accountability for achieving established sales targets.
• Proactively identify new business opportunities through outbound prospecting, CRM follow-up, marketing initiatives, account development, and ongoing customer engagement.
• Develop opportunities within existing accounts by identifying replacement, upgrade, retrofit, maintenance, service, cross-sell, and upsell requirements.
• Re-engage dormant and inactive customers, uncovering opportunities to rebuild relationships and generate recurring revenue.
• Leverage incoming service requests, warranty inquiries, order activity, and general customer interactions to uncover additional sales opportunities.
• Conduct regular outbound calls and virtual meetings to understand upcoming customer projects, operational needs, budgets, and service requirements.
• Prepare quotes, follow up on proposals, negotiate opportunities within established guidelines, and drive business through to close.
• Manage opportunities from initial inquiry through order fulfillment, coordinating internally to ensure accuracy, appropriate margins, timely delivery, and a positive customer experience.
• Provide inside sales and order desk support while maintaining a proactive, sales-oriented approach to customer interactions.
• Maintain accurate CRM records, including customer activity, opportunity stages, anticipated close dates, follow-up actions, and account information.
• Analyze account activity, customer trends, and key performance indicators to identify opportunities for revenue growth, retention, and improved service.
• Build strong, long-term customer relationships and act as a trusted point of contact for product, service, and account-related needs.
• Partner cross-functionally with sales, operations, service, customer support, and other internal teams to resolve issues and support customer requirements.
• Address customer concerns and escalations professionally, working toward timely solutions that strengthen customer retention and satisfaction.
• Conduct customer site visits as required to better understand facility needs, identify sales opportunities, and strengthen key account relationships.
• Participate in trade shows, customer events, conferences, and other industry activities to develop relationships and generate new opportunities.
• Monitor sales activity, pipeline development, conversion, and account performance, providing regular reporting and forecasts to sales leadership.
• Contribute market and customer feedback to help identify emerging needs, recurring service issues, and opportunities to improve the overall customer offering.

The Ideal Candidate:

• 5–8 years of customer service, account management, inside sales, or related commercial experience, ideally within a B2B environment.
• Has demonstrated success generating revenue growth through account development, customer retention, upselling, cross-selling, or proactive sales activity.
• Holds a post-secondary diploma or degree in business, marketing, sales, a technical discipline, or a related field; equivalent relevant experience will also be considered.
• Formal sales, account management, customer service, or business development training is an asset.
• Demonstrates a proactive sales mindset and is comfortable initiating outbound customer conversations rather than relying solely on incoming inquiries.
• Has experience managing customer relationships through the full sales cycle, including needs identification, quoting, follow-up, closing, and post-sale coordination.
• Understands customer retention and account development strategies and can identify opportunities within an existing customer base.
• Is comfortable working with CRM and ERP systems and maintaining accurate customer, opportunity, and sales activity information.
• Demonstrates strong proficiency with Microsoft Office and other common business technology platforms.
• Is able to interpret customer and account data, recognize trends, and translate information into practical sales or service opportunities.
• Brings strong verbal and written communication skills, with the ability to build credibility with customers and collaborate effectively across internal departments.
• Is highly organized, detail-oriented, and able to manage multiple customer opportunities and follow-up requirements simultaneously.
• Is results-oriented, self-motivated, and comfortable being accountable for individual sales activity, pipeline development, and revenue targets.

JobID#16817851