Claims Processing, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Email Technology, Inside Sales, Interpersonal Skills, Manufacturing, Multitasking, Order Management, Order Processing, Post-Sales, Problem Solving Skills, Requirements Management, Returns Processing, Revenue Growth, Sales, Sales Cycle, Sales Prospecting, Sales Support, Shipping/Receiving, Time Management
Fenton Mobility is looking for a detail-oriented, proactive Inside Sales Representative to join our team. This role is a vital link between our customers and our operations, managing the complete lifecycle of a sale from initial prospecting through to successful delivery.
Key Responsibilities
- Customer Communication: Manage high volumes of inbound and outbound phone calls and emails with professionalism.
- Order Management: Accurately process customer and website orders into our system, ensuring all specifications and data are correctly logged.
- Production Coordination: Act as a liaison between manufacturing and shipping departments to ensure orders are fulfilled correctly and delivered on time.
- Sales Growth: Conduct customer prospecting to identify and qualify new business opportunities while nurturing existing client relationships.
- Post-Sale Support: Manage the "full circle" of customer care, including handling quality claims, processing returns, and resolving delivery issues.
- System Integrity: Maintain up-to-date and accurate records of all interactions and sales stages within the CRM.
Qualifications & Skills
- Experience: Prior experience in a manufacturing or industrial environment is a major plus.
- Technical Savvy: Proficiency in CRM software and standard office technology (email, order entry systems).
- Detail-Oriented: Strong ability to multitask and manage complex order specifications without errors.
- Communication: Excellent interpersonal skills with the ability to empathize with and resolve customer concerns.
Schedule & Benefits
- Hours: Monday through Friday, 8:00 AM – 4:30 PM.
- Paid Time Off (PTO): Generous PTO package and paid holidays.
- Comprehensive Benefits: Competitive health, dental, and vision insurance options.
- Retirement: 401(k) plan availability
F
Fenton Mobility Products Inc