Inside Sales Representative, Sales

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Job Description

Inside Sales Representative

Summary

Inside Sales Representative

Production Software | United States | Fully Remote

About Hexagon Manufacturing Intelligence

Hexagon Manufacturing Intelligence is a global leader in industrial technology, helping manufacturers improve productivity, quality, and operational performance through advanced manufacturing solutions.

We are seeking an Inside Sales Representative to support the Q-DAS business and SMA (Software Maintenance Agreement) contracts. This customer-facing role will focus initially on re-engaging customers whose maintenance agreements have lapsed, rebuilding customer relationships, and restoring SMA coverage. As customer engagement stabilizes, the role will expand into account growth and new business opportunities.

This opportunity combines customer retention, account management, and sales growth while developing knowledge of a specialized manufacturing software portfolio. You will own assigned accounts independently while collaborating with colleagues who support technical demonstrations, marketing activities, and customer engagement.

Job Responsibilities

What You'll Do

• Manage assigned customer territories, accounts, and SMA or subscription renewals.
• Re-engage customers whose maintenance agreements have lapsed and rebuild trusted customer relationships.
• Maintain regular customer contact and respond promptly to customer needs and inquiries.
• Identify customer stakeholders and buyer personas to support effective account engagement.
• Prepare quotations and coordinate contract, renewal, and follow-up activities.
• Maintain accurate customer and account information in CRM systems.
• Identify opportunities within assigned accounts and territories that can contribute to account growth.
• Support outbound lead-generation activities, including online prospecting, networking, and collaboration with Marketing on training events.
• Work closely with Q-DAS colleagues who support technical demonstrations and customer discussions.
• Take independent ownership of customer activity, sales stages, obstacles, and opportunities while participating in regular team collaboration.

What Makes This Opportunity Exciting

You will join a specialized software business where sales is closely connected to customer relationships and technical understanding. The role provides the opportunity to learn Q-DAS and topics such as process control, evaluation strategies, and measurement system analysis, then use that knowledge to have meaningful customer conversations. Technical colleagues support product demonstrations, allowing you to focus on relationships, customer needs, and account activity.

For someone interested in growing within sales, the position can provide a path toward broader account responsibilities and potential progression toward an Account Executive role.

Qualifications

Required Skills & Qualifications

• Ability and motivation to learn a specialized, technical manufacturing software portfolio and related customer applications.
• Basic proficiency in Microsoft Excel.
• Basic proficiency in Microsoft Outlook.
• Strong customer communication, organization, follow-through, and relationship-building skills.
• Ability to work independently, prioritize activity across multiple accounts, and take ownership of results.
• Ability to collaborate effectively with colleagues and cross-functional stakeholders.

Preferred Experience

• Experience with a CRM system.
• Account management experience.
• Technology-sector experience.
• Experience with complex technology used in manufacturing.
• Experience with outbound prospecting or customer re-engagement.

Team & Work Approach

This position supports the Q-DAS business within a collaborative team environment. You will have individual ownership of assigned accounts while working with colleagues on technical demonstrations, marketing activities, and customer opportunities. Weekly team meetings provide a forum to review customer contacts, sales stages, obstacles, and potential wins.

Work Environment

This is a fully remote U.S.-based position with flexibility across the United States. The role is primarily computer-based and customer-facing, with independent ownership of accounts balanced by regular virtual collaboration with the team.

Explore Life at Hexagon

At Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:

• Instagram: @hexagon_mi | @hexagon_ab
• LinkedIn: Hexagon Manufacturing Intelligence
• YouTube: Hexagon MI | Hexagon AB
• Twitter/X: @HexagonMI | @HexagonAB
• Facebook: Hexagon Manufacturing Intelligence

Learn more at hexagon.com and get inspired by how we shape smart change across industries. #LI-AR1

Apply now

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.

Information at a Glance

Division: Production Software

Job Title: Inside Sales Representative

Job Function: Sales

Job Location (Short): North Kingstown, RI, USA, 02852

Workplace Type: Remote

Workplace Details:

Req ID: 3237

Apply now

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon's Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.

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