Inside Sales Representative

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintain and cultivate positive customer relationships and be comfortable communicating via phone and emailProvide price and availability on any standard or specialty items directly to customersTake and solicit orders from customers over the phone and via e-mailProcess orders, via order entry system, from our stock or directly source from suppliersExpedite orders and maintain contact with customers and suppliers.Follow up on orders to assure critical deliveries.Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers.Handle all inquiries/contacts in a professional manner.Work in concert with our outside sales team; funnel leads/opportunities to the sales teamResolve product issues or determine product needs over the phone or via e-mailAssist with Shipping and Receiving of Products as they come inPeriodically you will be asked to attend essential trainings at our vendor locations that may involve overnight travel. All travel expenses will be reimbursed and paid for by the company.

Competencies:

Ability to address concerns and communicate clearly and efficientlyConvey a positive, customer-friendly dispositionComfortability communicating with customers and coworkers on the phoneHandle and resolve challenging problemsStrong organizational, communication, attention to detail and time management skillsEstablish priorities, work independently, and proceed with objectives with minimal supervisionStrong customer-service focus with a passion to exceed customer expectationsHigh energy, drive and sense of responsibility

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop/laptop computers, photocopiers, and smartphones. You will be provided with multiple screens, headsets, and everything needed to perform your duties.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift up to 15 lbs., open filing cabinets and bend, stand, sit, as necessary.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday 8:30 AM - 5:00 PM. A 30 min lunch break is included during that period. Our company receives

Required Education and Experience:

High School DiplomaStrong mechanical aptitude a plus