Inside Sales Representative

Essential Responsibilities

• Serve as primary customer contact: manage orders, confirm details, track status, coordinate changes, and interface with shipping providers.
• Maintain pricing structures, including price list creation and updates.
• Set up and manage customer accounts, offers, and orders in SAP; update customer portals as required.
• Process order modifications, customer requests, insurance applications, alternative payments, and credits/debits.
• Coordinate new and existing customer inquiries with technical teams and submit complete inquiry documentation.
• Support production and material planning with scheduling, inventory tracking, and delivery coordination.
• Develop and manage production and shipping schedules for key customers based on forecasts.
• Act as liaison between customers, suppliers, and internal departments, including quality and engineering coordination.
• Monitor and communicate market updates; support sales leadership and cross-functional initiatives.
• Manage trade show coordination and follow-up activities.
• Identify operational issues and recommend process improvements.
• Record and manage customer complaints within the quality system.
• Maintain accurate communication using company tools and foster strong customer relationships aligned with company values.

Education/Experience

• Relevant degree in Business, Sales, Marketing, Supply Chain, Operations, or a related field preferred.
• Prior experience in customer service, inside sales, manufacturing, supply chain, logistics, or a related field preferred.
• Experience with ERP systems is helpful; SAP experience is a plus.
• Curiosity and willingness to learn technical products, manufacturing processes, and business systems.
• A customer-focused mindset and a commitment to delivering exceptional service.
• Strong communication and collaboration skills.
• Ability to stay organized and manage multiple priorities.
• Excellent verbal and written communication skills and the ability to resolve conflicting interests.

Physical Requirements

The employee must regularly lift and /or move up to 10 pounds regularly and 20 pounds occasionally.  Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands or fingers to handle, feel, reach, and grasp. The employee is occasionally required to balance and stoop, kneel, or crouch.

What You’ll Receive

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical (including a zero employee premium option), dental, life, vision, wellness program, disability, 401k with company match, Paid Time Off, and tuition reimbursement.

Learning & Development: With our long history, there are many resources for learning and growth in a global environment.

Diverse & Inclusive Culture: We pride ourselves on being an exceptional place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. 

We believe a diverse workforce is a key driver of success for our business.  We are proud to be an equal opportunity employer. All qualified applicants of Welser Profile are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.