Billing, Calendar Management, Communication Skills, Construction, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Field Sales, High School Diploma, Inside Sales, Leadership, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Order Management, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Proposal Writing, Resolve Customer Issues, Revenue/Sales Reporting, Sales, Sales Management, Sales Proposals, Sales Support, Salesforce.com, Time Management, Trade Shows, Willing to Travel, Writing Skills
Description
The Inside Sales Representative will provide essential support to the Outside Sales Representatives across the region by managing client communications, preparing work orders, and ensuring a smooth transition to the estimating team. This role focuses on enhancing the efficiency of the sales process through detailed coordination and customer service.
Key Responsibilities
Responsibilities
• Serve as the primary internal support for the Outside Sales Representatives by handling administrative sales tasks and ensuring smooth client communication.
• Act as the point of contact for customers regarding questions related to quotes, orders, and project details.
• Create and manage work orders by gathering all relevant project details from the sales team and clients.
• Ensure accurate and timely handoff of work orders to the estimating team for bid preparation.
• Track and follow up on work orders to ensure projects progress smoothly and all team members remain informed.
• Maintain and update sales-related records in the CRM system, including client details, work order progress, and completed estimates.
• Coordinate with internal departments (operations, dispatch, billing) to address customer needs and resolve issues efficiently.
• Assist with preparing proposals, sales quotes, and supporting documents as needed.
• Provide sales activity reports and updates to the Outside Sales team and leadership as required.
• Support the sales team by scheduling appointments, job-site visits, and trade show arrangements.
Skills, Knowledge and Expertise
Required Skills and Abilities
• Strong verbal and written communication skills for effective client support and internal collaboration.
• Excellent organizational and time management abilities, with strong attention to detail.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word) and CRM platforms (e.g., Salesforce).
• Ability to coordinate seamlessly with cross-functional teams, including Outside Sales Representatives and estimators.
• Strong problem-solving skills to address client inquiries and resolve work order issues quickly.
Qualifications
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum of 2+ years of inside sales support or similar experience, preferably in the construction or underground utilities industry.
• Familiarity with creating and managing work orders, estimates, and CRM tools.
• Professional demeanor and ability to build rapport with clients and team members.
Physical Demands/Work Environment
• Prolonged periods sitting at a desk and working on a computer.
• Occasional lifting of office materials (up to 15 pounds).
• Ability to travel occasionally for team meetings or customer events.
Key Competencies
• Team Collaboration
• Organizational Skills
• Customer Service Orientation
• Attention to Detail
• Problem-Solving
All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status.