About Roof It Forward
Roof It Forward is a leading roofing company built on a high-energy, driven team committed to uncompromising quality and massive community impact. We have proudly donated over $750,000 to children with cancer. Backed by an A+ BBB rating, the Owens Corning 2022 MVP Southeast Region award, and the Angi Super Service Award (2013-2024), our trusted reputation is supported by over 2,200+ Google Reviews. We are looking for a proactive professional to drive our marketing efforts and rapidly grow our customer base!
Role Overview
We're seeking a highly motivated Inside Sales Representative who doesn't just wait for the phone to ring, we need a tenacious "hunter" to actively manage and convert leads from Google, aggregators, and targeted marketing campaigns (like geo-fenced ads) into booked appointments. You will answer phones and follow up on leads with speed, enthusiasm, and a persistent drive to win. This is a dynamic, in-office role where you will be on the computer and phone all day, skillfully turning marketing leads into booked appointments for our Outside Sales Reps. If you are a hungry, organized professional who loves engaging customers and thrives in a fun, collaborative environment, this is the perfect role for you.
Key Responsibilities
- Own the Frontline: Answer inbound calls with exceptional professionalism, immediately focusing on the customer's needs.
- Proactive Pursuit: Actively pursue and follow up on leads from Google, aggregators, and ads via warm calls, emails, and texts, making speed-to-lead your top priority.
- Drive the Schedule: Set high-quality appointments for Outside Sales Reps to maximize conversions from our marketing campaigns.
- Manage the Data: Maintain accurate and disciplined updates for lead and customer data in our CRM (Salesforce experience a plus).
- Build the Pipeline: Proactively nurture prospects to build trust and successfully drive appointment bookings.
- Track to Win: Keep impeccable records of calls, leads, and appointments to support our marketing and sales goals.
What We Offer
- Competitive Pay: W2 position featuring a solid hourly wage plus rewarding bonuses for hitting appointment goals
- Top-Tier Benefits: Health insurance, Vision and Dental Insurance, and company-matched 401k
- Meaningful Mission: Join our active Roof It Forward initiative to directly support children fighting cancer.
- Expert Training: Utilize industry-leading tools and systems designed to help you succeed.
- Great Culture: Work in a high-energy, collaborative environment and enjoy regular team outings.
- Time Off: Generous vacation time to help you recharge.
Requirements
- Experience in lead generation, customer service, or appointment setting (marketing or call center experience is a big plus).
- Strong, persuasive communication skills across phone, email, and text to effectively engage and capture leads.
- Highly organized and detail-oriented to ensure accurate CRM updates and lead tracking.
- Deeply motivated to proactively hunt down leads and convert them into appointments, with a strong focus on speed-to-lead.
- Comfortable working in-office, managing calls and computer tasks in a fast-paced setting all day
- Eager to learn and master new marketing tools and processes
- A collaborative team player with a self-driven attitude to consistently reach and exceed appointment goals.
Why Join Us?
- Trusted Brand: Leverage our 2,200+ Google Reviews, A+ BBB rating, and elite Owens Corning Platinum Preferred status to win over prospects.
- Impactful Role: Drive customer acquisition through marketing leads while supporting a life-changing community mission.
- Growth Opportunity: Be a key player in our rapidly expanding market presence.
Learn more at roofitforward.com or find us on Facebook.
"Together, we can Roof It Forward!"