A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what's possible?
Location: Youngsville, NC
Job Summary
Supports inbound and outbound sales efforts by applying developed knowledge of electrical products, customer needs, and sales processes. Works under moderate supervision to handle routine transactions, respond to customer inquiries, and supports the sales organization in achieving revenue goals. Uses established procedures to identify solutions in straightforward situations, make sound decisions, and maintain strong customer relationships through prompt, professional service. Champions digital adoption to streamline interactions, enhance responsiveness, and elevate the overall customer experience.
Key Responsibilities
Determines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms. Performs order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of customer transactions. Observes customer purchasing behavior and sales trends to identify potential upsell or cross-sell opportunities. Handles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues. Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting. Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed. Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary. Prepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs. Exercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices.Performs other duties as assigned Complies with all policies and standardsManages staff performance and development, coaching team members to achieve their full potential in contributing to the departments goals.
Required Education & Experience
Minimum Education Level: High School Diploma
Years of Experience: 2-4 years
Preferred Education & Experience
Years of Experience: 5-7 Years
Spans of Control
Does this role Manage Southwire Team Members: No
Travel
Travel: None
Physical Requirements
Moving: 5%
Standing: 5%
Sitting: 90%
Working Conditions
Office
Equipment
Computer/Keyboard
Competencies
Action Oriented
Balances Stakeholders
Collaborates
Customer Focus
Nimble Learning
Plans and Aligns
Skills
Sales Prospecting
Customer Relationship Management
Selling Techniques
Salesforce
Negotiation
Order Entry
Positivity
Lead Generation
Relationship Building
Enthusiasm
Benefits We Offer:
Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.