Adhesives, Alliance/Partner Management, Communication Skills, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Field Sales, Follow Through, Inside Sales, Organizational Skills, Partner Sales, Revenue Growth, Sales, Sales Operations, Sales Prospecting, Technical Support, Vision Plan
Inside Sales Representative at Duraco Specialty Materials
This is an opportunity to step into an Inside Sales Representative role at Duraco Specialty Materials. Inside Sales plays a key part in supporting our customers, strengthening relationships, and partnering closely with outside sales, operations, and customer service teams.
What the Role Involves
As an Inside Sales Representative, you will be a primary point of contact for customers, providing responsive support and helping identify opportunities to expand existing relationships.
Typical responsibilities include:
- Engaging with new and existing customers through outbound and inbound calls (approximately 25+ per day)
- Managing a portfolio of customer accounts.
- Preparing estimates and quotes and following up to support order conversion
- Partnering with outside sales representatives to ensure coordinated customer coverage
- Answering application and product questions and identifying cross‑sell opportunities
- Updating and maintaining customer activity, opportunities, and notes in CRM (HubSpot) and ERP systems
- Supporting growth goals while ensuring a positive, consistent customer experience
Who This Role Is a Good Fit For
You may be a strong fit if you:
- Are self‑motivated, organized, and comfortable managing multiple customer interactions
- Have strong communication and follow‑up skills, particularly by phone
- Enjoy explaining products, processes, and systems clearly to customers
- Are comfortable using CRM tools (HubSpot experience is a plus) and structured workflows
- Work well cross‑functionally with sales, operations, technical, and customer service teams
- Are interested in developing sales skills and contributing to revenue growth
What We Offer at Duraco
- Medical, Dental, and Vision Insurance
- Employer paid life and disability insurance
- Paid time off and paid holidays
- 401k with employer match
- Additional voluntary benefit offerings
- Hybrid work model, with office time in Forest Park, IL
- Bonus eligibility based on performance
- Opportunities for skill development, cross‑training, and career advancement
- Competitive pay
Compensation range for this role is $24 - $30 per hour + SIP bonus.
If this role aligns with how you want to work and grow, we encourage you to apply.
About Duraco Specialty Materials
Duraco Specialty Materials provides innovative adhesive solutions and specialty materials for a wide range of industries. We value collaboration, respect for expertise, and steady improvement in how we work. Learn more at https://duraco.com/.
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Duraco Specialty Tapes LLC