Inside Sales Rolling Steel

Basic Job Functions:

We are looking for a highly motivated and enthusiastic Inside Sales Representative to join our team. In this role, you will play a critical part in supporting and growing our customer base by selling products and services through phone, chat, email, and other communication channels. Responsibilities include providing accurate quotes, processing orders, answering product and logistics questions, and delivering a high level of service throughout the sales cycle. This position combines sales support, technical product knowledge, and light engineering calculations related to garage door applications. The ideal candidate is detail-oriented, customer-focused, and results-driven, with the ability to work closely with Marketing and Sales teams to achieve targets, ensure customer satisfaction, and thrive in a fast-paced environment.

Sales Support & Quoting

• Prepare accurate and timely quotes based on customer requirements, specifications, and application needs
• Assist customers with product selection and configuration for garage door systems
• Follow up on quotes to support conversion and customer satisfaction

Order Processing

• Enter and manage customer orders accurately in the ERP/order management system
• Verify pricing, lead times, product specifications, and shipping details
• Coordinate with internal teams to ensure orders are processed correctly and on time

Product & Technical Support

• Answer customer questions related to products, applications, and compatibility
• Perform light engineering tasks such as sizing, load calculations, and basic application reviews for garage door systems
• Review drawings, measurements, and specifications to ensure proper product selection

Logistics & Customer Service

• Respond to customer inquiries regarding order status, lead times, shipping, and delivery
• Resolve order issues, discrepancies, or changes in a timely and professional manner
• Serve as a primary point of contact for customers throughout the order lifecycle

Internal Collaboration

• Work closely with outside sales, engineering, production, and logistics teams
• Communicate customer requirements clearly to internal stakeholders
• Contribute to continuous improvement of sales and customer service processes

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Compensation Data

Total Starting Pay: $24.03–$30.76/hour + Annual ROA Bonus

ROA Bonus

ROA Bonus percentage is variable, determined by company performance each year, up to 33% of annual salary.

Profit-Sharing

10% of Nucor's pre-tax earnings are contributed to the Profit Sharing Plan annually and distributed to all eligible teammates. Current 6-year average = 19.88% of eligible earnings.

Benefits

C.H.I. Overhead Doors, a Nucor company, is proud to offer industry-leading benefits. Visit nucor.com/benefits to learn more. Benefits include:

• Annual Profit-Sharing Bonus
• 401K program with company match
• Paid maternity & paternity leave
• Paid time off, 11 paid holidays, 1 personal day
• Short-term disability/sick pay
• Zero-deductible medical & dental insurance
• Vision insurance
• On-Site Health Clinic in Arthur, IL (free for teammates and their covered spouses and dependents)
• Teladoc (free virtual access to medical, dermatology, and mental health professionals)
• No-cost physical therapy & wellness programs
• Nucor stock purchase plan with company match

Minimum Qualifications:

• 1 year of experience in inside sales, customer service, sales support, or a production role within the building products, overhead door, or related construction products industry

Preferred Qualifications:

• Ability to interpret technical information, drawings, or specifications
• Proficiency with ERP systems, CRM tools, and Microsoft Office
• Experience with CRM systems and online communication platforms
• Bachelor's degree in business administration, sales, marketing, or a related field