Inside Sales

Job Title: Inside Sales

Job Location: Seattle WA

Operating Company: Dorse & Company

FLSA Status: Exempt

Pay Range: $25-30/hour DOE plus commission

About:

Dorse & Company - A member of the AIR Control Concepts family.

As an HVAC distributor for the Pacific Northwest, we approach each project by learning as much as we can about our customers' needs. Then, we apply decades of HVAC supplier experience, lean on our specialized teams for expertise and create the right solution. Service doesn't stop at the sale. Shipment tracking, follow-up and jobsite delivery are standard procedures in a job well done by Dorse.

Bob Dorse started Dorse and Company in 1965 as a manufacturer's distributor of HVAC products and one of the "original" Greenheck representatives. In 1995, after 30 years of service, Bob Dorse sold the company to Will Leahy and Fred Ford. In 2011, Will Leahy became the sole owner of Dorse, where he continues to cultivate the core values that make it a special place to work and do business today.

With 300 years of collective HVAC experience, the Dorse team has a deep understanding of the commercial HVAC industry that is unmatched in our market.

Check out our website: About - Dorse & Company - HVAC Distributor

Job Description:

The Inside Sales job is to provide customer commodity product support and process commodity and warehouse product sales. This is an exempt position not eligible for overtime with a commission on sales.

Duties and Responsibilities:

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Office

• Answer in-bound customer phones calls.
• Provide support for the Account Management staff when needed by answering customer requests.

Inside Sales

• Process orders received by phone, email and walk-ins
• Check ship status, track orders and forward information to customers when requested.
• Assist customers in warranty issues and freight claims.
• Coordinate project deliveries.
• Assist with order picking as needed.

Data Entry

• Input orders into Fishbowl.
• Review and cleanup Fishbowl open orders weekly
• Process credits for customer returns
• Prepare UPS shipments.

Experience and Requirements:

• High School education required. Additional education a plus
• Sales experience
• Strong communications skills for phones, email and in-person
• Experience working in a high-volume business.
• Operate computer using Microsoft office software including Word & Excel
• Customer service experience
• HVAC Knowledge a plus
• HVAC warehouse experience a plus
• Fishbowl a plus
• Word Processing, Spreadsheet, Internet and Order Processing. Experience with Microsoft Office Suite.

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is.

• Under 1/3 of the time, this employee will be Standing, stooping, kneeling, crouching and/or crawling. Lifting more than 40 lbs.
• 1/3-2/3 of the time, this employee will be Walking, reaching with hands and arms
• Over 2/3 of the time, this employee will be Sitting, using hands to finger, handle or feel, talking, hearing (listening)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Under 1/3 of the time, this employee will be working near moving mechanical parts, working near fumes and/or airborne particles
• The noise level in the work environment is moderate while in the office and loud while working in the warehouse.

Benefits:

We offer a competitive and comprehensive benefits package, including:

• 401(k) with employer match (immediate vesting)
• Medical - HDHP & PPO options, Dental and Vision
• HSA with employer matching contributions
• FSA & Limited FSA
• Employer Paid Life/AD&D Insurance
• Voluntary Life Insurance Plans
• Paid Family Leave
• PTO
• Paid Company Holidays - 10 Days
• Employer Paid Short-term Disability
• Long-term Disability
• Referral Bonus Opportunities
• Other voluntary fringe benefits

The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.

The Company complies with disability laws and provides reasonable accommodations to qualified individuals.