Inside Sales & Service Coordinator

Inside Sales & Service Coordinator (Sales Operations – Exempt)

Department: Sales

Reports To: Branch Manager

Work Schedule: Full-Time, 40 hours per week

Location: Branch Based – Indiana, Illinois, Tennessee

Compensation: Salary, Exempt (FLSA)

Summary

The Inside Sales & Service Coordinator is responsible for the administrative execution of customer orders and service work throughout the Tennessee branch. This role serves as the central coordination point between Territory Managers, Service Managers, Warehouse Operations, Vendors, and Customers to ensure every product order and service job is accurately quoted, processed, procured, staged, scheduled, invoiced (in conjunction with Branch Admin), and collected.

This position owns the internal workflow after the scope of work has been established by Sales or Service leadership. Success is measured by order accuracy, job readiness, responsiveness to customers, on-time execution, and cash collection.

Location

Responsibilities

Key Performance Indicators

Qualifications

Reporting Structure

Compensation

Remote / Hybrid Work

This position is eligible for a hybrid work arrangement following completion of initial training and onboarding. Hybrid eligibility is determined by management based on performance, operational needs, and role responsibilities. On-site attendance may be required for meetings, training, process coordination, and branch support.

Travel Requirements

No regular travel is required. Occasional travel for training or coordination meetings may occur based on business needs.

Schedule & Compensation

Full-time, salaried, exempt position. The standard schedule is Monday through Friday, with an eight-hour day shift. Additional hours may be required based on business needs or project responsibilities.

Salary by Location

Salary ranges may vary based on experience and qualifications