Inside Sales Specialist - Automotive Parts

Red Frog Solutions

Pompano Beach, Florida

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JOB DETAILS

SKILLS

Budgeting, Communication Skills, Consultative Sales, Consulting, Customer Relations, Customer Support/Service, Follow Through, Inside Sales, Online Chat, Order Processing, Parts Sales, Resolve Customer Issues, Retail Sales, Sales Closing Skills, Time Management, Up-Selling, Website Conversion

LOCATION

Pompano Beach, Florida

POSTED

9 days ago

Inside Sales Specialist - Off Road Auto Parts
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Pompano Beach, FL (On -Site)<\/b><\/span>
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$50K - $60K Base, $80K - $100K OTE Plus Benefits <\/b><\/span>
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As an Inside Sales Specialist, you will be the first point of contact for customers who are ready to upgrade their vehicles. This is a high -energy, consultative sales role where deep product knowledge meets genuine customer service. You won't just be taking orders, you'll be guiding enthusiasts through one of the most exciting purchases they'll make for their vehicle. Our environment rewards hustle, expertise, and genuine enthusiasm for our products. We set you up for success - Full training provided. <\/span>
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REQUIRED:<\/b><\/span>
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1+ years of experience in inside sales, retail sales, or a customer -facing role<\/span>
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Automotive knowledge (trucks, Jeeps, lifts, shocks, wheels/tires, accessories) is required<\/span><\/span>
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Strong communication skills - confident on the phone, clear in writing, and sharp under pressure<\/span>
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Ability to learn and retain technical product information quickly<\/span>
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Self -motivated with a results -driven mindset<\/span>
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RESPONSIBILITIES:<\/b><\/span>
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What Winning Looks Like:<\/b><\/span>
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High conversion rate on inbound leads<\/span>
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Increased average order value through upsells and bundles<\/span>
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Fast response times across all communication channels<\/span>
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Strong product knowledge with confident, accurate answers<\/span>
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Customers feel educated, confident, and ready to buy<\/span>
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Customer Engagement:<\/b><\/span>
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Handle inbound inquiries across phone, text, and/or chat in a timely and professional manner<\/span>
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Consult with customers to understand their vehicle, goals, and budget, and guide them toward the right products<\/span>
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Actively encourage customers to complete purchases on the website during each interaction<\/span>
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Technical Expertise:<\/b><\/span>
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Answer technical questions related to fitment, performance, and parts compatibility with confidence<\/span>
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Set clear expectations around installation - including DIY vs. shop installs, estimated time, difficulty level, and any required supplemental parts<\/span>
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Stay current on the full product catalog<\/span>
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Sales Performance:<\/b><\/span>
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Handle warranty questions and customer objections professionally to build trust and close sales<\/span>
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Identify upsell and bundle opportunities across product categories (e.g., lift kits, wheels and tires, accessories)<\/span>
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Follow up with warm leads who did not convert on first contact, maintaining a persistent but respectful sales cadence<\/span>
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Team Collaboration:<\/b><\/span>
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Coordinate with internal teams, including inventory and fitment verification, to resolve customer questions accurately and efficiently<\/span>
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Escalate complex technical or fulfillment issues appropriately and follow through to resolution<\/span>
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About the Company

Red Frog Solutions

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