Inside sales specialist - CA

Halco Lighting Technologies, one of the fastest growing lighting companies, is seeking a CA based inside sales specialist to support our West Coast clients. Position responsibilities include but not limited to:

• Providing support to distributors, Regional Sales Manager and independent sales agencies in the territory
• Providing support for escalating issues/resolutions for customers.
• Engage in cross functional leadership roles within the Inside Sales team – leading best practice exercises and process improvements
• Processing orders, quote requests, customer returns, warranty claims and credit requests quickly.
• Submitting special price requests to pricing and preparing formal quotations for distributors, agents, and Regional Sales Managers.
• Assist customers and agents in crossing over competitor part numbers to Halco part numbers.
• Proactively and productively solve problems and identify opportunities for customers and the company.
• Field customer calls.
• Follow up on any open issues within assigned territory until they are handled to completion.
• Respond in a timely and professional manner to any/all customer inquiries, questions, and/or concerns received.
• Communicate with appropriate internal resources any potential new and/or add-on sales opportunities, at-risk customers, competitive data, and/or other information that might be relevant to the overall business.
• Collaborate with the Regional Sales Manager of assigned territory providing insights into sales trends at the distributor level to identify opportunities.
• Call on customer accounts which are assigned directly to execute and close sales.
• Participate in local counter days as appropriate, representing Halco lighting.

Minimum requirements:

• Minimum of two years of inside sales/customer service experience working for a lighting agent or manufacturer in a similar capacity
• Must be based in CA - Northern CA preferred
• Prior lighting technical support background preferred
• Prior utilization of ERP a must - Epicor Eclipse a plus
• High aptitude in sales
• Extraordinary communication skills - Telephone, written and in person
• Problem solving skills - Solution focused with ability to diffuse negative outcomes
• Relationship builder - Professional, friendly, and courteous
• Good at multi-tasking and keeping organized
• Self-driven - Results oriented and goal focused
• Skilled in utilizing Microsoft Office programs

Features

• Salary plus bonus
• Comprehensive benefits