Inside Sales Specialist, Foundations - Final Control Valves & Regulators

Company Description:

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. 

Specialties: 

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: 

• Pressure Management 
• Isolation Valves & Actuation 
• Control Valves & Regulators 
• Process Control & Safety Systems 
• Oil & Gas Automation– fiscal custody metering, controls, and SCADA 
• Reliability Solutions & Services 
• Specialty Pumps & Rotating Equipment 
• Instrumentation 
• Maintenance & Repair Services 

Duties and Responsibilities:

• Responsible for the maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of regulator, control valve and actuation, products and services.
• Identifies customer requirements, uncovers roadblocks, and demonstrates strong account management capabilities to drive sales results.
• Reviews customer inquiries, requests additional information/clarity, and closes sales opportunities.
• Maintains a high degree of product and application knowledge.
• Utilizes applicable tools to manage business processes.
• Responds to all customer requests in a timely manner, per Puffer’s Standards of Care.
• Maintains comprehensive customer support with a primary focus on customer retention.
• Establishes relationships, builds rapport to assist with influencing customer preference and specifications to include new products and repair services.
• Collaborates with Sales Team Leader on product expansion opportunities. Works within account teams as required developing and implementing the Account Plan.
• Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
• Completes monthly sales reports and other required correspondence in a timely and effective manner.

QUALIFICATIONS:

Education/Knowledge:

• Associates Degree or higher preferred

Experience/Skills:

• A minimum of 1-3 years proven inside sales experience, in a high volume, highly transactional environment.
• Experience with sizing and selecting control valves, regulators, isolation valves, actuators is strongly preferred.

COMPETENCIES:

• Excellent prospecting/opportunity skills. Strong innovation in selling and servicing techniques.
• Excellent analytical and creative problem solving skills.
• Excellent organization
• Strong effective written and excellent oral communication skills.
• Strategic thinker- Cognizant of factors that may affect account strategy.
• Strong customer service skills, including the ability to develop rapport and trust with customers.
• Strong ability to interact effectively with all levels of customer contacts and internal personnel.
• Strong interpersonal skills including engaged listening and acknowledging skills, as well as questioning and discovery skills.
• Team player - Good conflict management/ consensus building skills.
• Strong drive and initiative, highly motivated.
• Strong negotiating skills.
• Strong information management skills, including personal computer use.
• Strong ability to manage customer expectations relative to deliverables and timeframes.
• Exhibits strong self-management skills including a high degree of professionalism and dependability.