Inside Sales Specialist I

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Inside Sales Specialist I

Location: Remote - US

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

The Inside Sales Specialist I is the first point of contact for inbound inquiries across digital (web forms, web chat, ) and phone channels. This role focuses on speed, professionalism, and accurate information capture to support qualification and handoff to the appropriate commercial team.

The Inside Sales Specialist I performs foundational inside-sales tasks including structured discovery, CRM documentation, gathering information required for quotes, and executing follow-up to keep customers engaged. This role does not provide direct quotes. It serves as the entry point into the Inside Sales career path and builds the essential skills for progression into the Inside Sales Specialist II and Inside Sales Specialist III levels.

Responsibilities:

• Respond to inbound inquiries (web, chat, phone) within established SLAs using approved communication templates
• Conduct structured lead qualification to understand application, urgency, location, and product interest
• Capture complete and accurate customer information and qualification notes in the CRM, ensuring high data integrity
• Gather required details for quotes and collaborate with Inside Sales Specialists (II and III) to finalize pricing
• Convert qualified leads into opportunities assign correct owners and ensure clear documentation
• Execute nurture follow-up for inbound leads including lead clarification questions, information sharing and status updates
• Send approved templates and reference materials to maintain customer engagement prior to handoff
• Document all interactions and customer responses to support downstream sales teams, customer service and other support functions
• Support closed-loop issue resolution activities
• Maintain high data-quality standards in CRM across leads, opportunities and activities, incl., emails attachments, customer responses and next-step documentation to support Sales
• Update activity logs and track status changes in alignment with Inside Sales processes.
• Identify missing details or inconsistencies in lead information and proactively resolve them.
• Escalate complex technical, pricing or product-fit questions to the appropriate sales or technical teams
• Partner with the Inside Sales Manager for coaching, shadowing and skills development
• Share recurring inbound questions or trends with the team to support process and messaging improvements
• Identify opportunities to improve response templates, qualification questions, routing rules, support standardization and process improvements.

Requirements:

• High School Diploma
• 1+ years of experience in customer support, sales assistance or related entry-level commercial roles

Core Competencies:

• Strong written and verbal communication skills
• High attention to detail, particularly in data entry and CRM accuracy
• Ability to multitask and manage a steady flow of inbound inquiries
• Customer-centric mindset with a proactive approach to problem solving
• Coachable, dependable, organized and eager to learn commercial processes

Preferences:

• Bachelor's degree preferred, or equivalent experience.
• Knowledge of Salesforce, SAP or other CRM preferred.

Travel & Work Arrangements/Requirements:

This position will be remote within the United States. Minimal anticipated travel (team trainings/events).

Pay Range:

The total pay range for this role is $45,000 - $60,000. The pay range takes into account a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment - as well as for our individual well-being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.