Inside Sales Specialist (Saint Paul, MN)

Patterson

Saint Paul, MN

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JOB DETAILS

SALARY

$20.91–$27.16 Per Hour

SKILLS

Business-to-Business (B2B), Communication Skills, Compensation and Benefits, Consultative Sales, Cross-Functional, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, Documentation Standards, Field Sales, Healthcare, Identify Issues, Inside Sales, Marketing, Marketing Communications, Medical Conditions, Meet Sales Quota, Multitasking, Needs Assessment, Partner Sales, Presentation/Verbal Skills, Problem Solving Skills, Proposal Development, Record Keeping, Regulatory Compliance, Resolve Customer Issues, Sales, Sales Closing Skills, Sales Cycle, Sales Management, Sales Pipeline, Sales Prospecting, Sales Tools, Solution Sales, Team Player, Time Management, Up-Selling, Writing Skills

LOCATION

Saint Paul, MN

POSTED

1 day ago

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. The Inside Sales Specialist is responsible for retaining and growing customer relationships by engaging with prospective and existing customers and identifying opportunities to renew, upsell, or cross sell products and services. This role connects with customers across multiple communication channels to grow accounts and close sales, while balancing customer advocacy with sales accountability to reduce account loss, protect revenue, and deliver a positive customer experience. Essential Functions Conduct proactive customer outreach in a timely manner, with a focus on maintaining customer relationships and revenue; accountable for assigned full sales cycle in an inside sales environment, including prospecting, needs analysis, proposal development, objection handling, and closing sales within assigned territories Complete end to end sales process for assigned accounts to drive new and incremental sales; recommend products or solutions, close sales in alignment with assigned goals or quotas, and support issue resolution, ensuring a positive customer experience Execute retention-focused sales activities, including renewals, upsell, cross-sell, and repeat sales, consistently achieving sales or retention objectives Build rapport with customers by providing accurate product and service information and delivering a high-quality experience across phone, email, chat, and other digital communication channels Maintain accurate and complete customer records, sales activity, and pipeline data in CRM and other computer-based tracking systems, ensuring required documentation and compliance standards are met Collaborate with cross-functional partners, including marketing, customer support, and outside sales, to align outreach efforts, support customer needs, and transition opportunities as appropriate Recommend improvements to processes or customer engagement approaches when identified Comply with Company and department policies and standards; performs other duties as assigned Essential Functions: Dental US Open Coverage: Partner cross-functionally to resolve customer issues identified through outreach and expedite adjustments when appropriate to ensure timely and satisfactory resolution Minimum Requirements Associate's Degree in Business, Marketing, Communications, or a related field, or equivalent education and/or experience 3 years of B2B inside or field sales experience Preferred Requirements Dental, medical, or healthcare industry experience Experience in customer retention, account management, or solution-based selling Experience working with CRM or computer-based sales tracking systems and sales performance tools Formal sales training or certification in a recognized sales methodology Skills and Abilities Familiarity with dental products, services, and manufacturer partners Customer focused sales and service orientation with the ability to build rapport and collaborative relationships with customers and cross-functional partners Strong customer service and communication skills, both written and verbal; ability to effectively communicate across multiple communication channels and engage customers Consultative selling skills with a customer retention focus; ability to identify, qualify, and advance sales opportunities through disciplined prospecting and follow up Detail oriented with the ability to maintain accurate records and documentation and manage multiple priorities Working knowledge of B2B sales practices and customer engagement models Physical and Cognitive Demands Communicate/Hearing Frequently Communicate/Talking Frequently Learn New Tasks or Concepts Frequently Make Timely Decisions in the Context of a Workflow Frequently Complete Tasks Independently Constantly Maintain Focus Constantly Remember Processes & Procedures Constantly Stationary Position (Seated) Constantly Vision Constantly What's In It For You: We provide competitive benefits, unique incentive programs and rewards for our eligible employees: Full Medical, Dental, and Vision benefits and an integrated Wellness Program 401(k) Match Retirement Savings Plan Paid Time Off (PTO) Holiday Pay & Floating Holidays Volunteer Time Off (VTO) Educational Assistance Program Full Paid Parental and Adoption Leave LifeWorks (Employee Assistance Program) Patterson Perks Program The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $20.91 - $27.16 EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.a25371ca-cde7-4fb6-ba87-2cf40b156c8b

About the Company

Patterson

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