Inside Sales Specialist

POSITION DESCRIPTION:

The Inside Sales Specialist will process and manage customer orders. The primary responsibility of the Inside Sales Specialist is supporting the administration and management of orders in addition to interfacing with customers related to SynQor's export compliance program and the needs of the customer in partnership with the respective Regional Sales Manager.

RESPONSIBILITIES:

• Process customer orders with support from the Sales team and generate corresponding Sales Order Acknowledgements in Oracle.
• Manage customer returns and related customer documentation, including Failure Authorization Reports (FAR), Return Material Authorizations (RMA), and Return to Customer (RTC) orders.
• Assist with customer-related finance issues and resolutions across teams.
• Collaborate with the shipping team to ensure timely and accurate order fulfillment.
• Maintain and update customer Billing and Shipping Accounts in Salesforce.
• Ensure compliance with Export Control Certificate and Export Compliance regulations for orders.
• Manage customer portal systems, internal and customer correspondence, and perform other miscellaneous administrative tasks as required.

TRAINING:

The Inside Sales Specialist will receive training in the following areas during their first year:

1. Enterprise Resource Planning Order Management (for Oracle) and Customer Relationship Management (Salesforce) software utilization

2. Export Compliance

3. Proprietary Information

EDUCATION AND EXPERIENCE:

• Bachelor's Degree strongly preferred.
• In lieu of education, years of related experience may be considered.
• Relevant experience in contract administration is a plus
• Previous experience in a client facing or customer support role is a plus

REQUIRED SKILLS:

• Strong organizational and time-management skills
• Ability to handle basic financial and contract-related issues related to customer.
• Effective coordination and communication skills for working with cross-functional teams (sales, finance, shipping, etc.).
• Attention to detail and ability to manage multiple tasks simultaneously.