Inside Sales Specialist
Full-Time | Springfield, OH
Kincaid’s Music helps students, parents, educators, and musicians make confident decisions about instruments, rentals, upgrades, and accessories. Many customers know what they want to play, but not what they need to succeed. Your role is to guide them with clarity, confidence, and follow-through.
This is inside sales, not a cashier role.
Compensation & Schedule
Base Pay: $31,200/year (entry level)
Commission: Uncapped, tied directly to performance
Benefits:
• Paid vacation and sick time
• Health, dental, and vision insurance
• Life insurance
• Simple IRA with company match
• Short- and long-term disability
• Generous employee discounts
Schedule: Mon-Wed, Fri 9a–6p and Sat 9a–1p (off Thursdays)
If performance-based pay excites you, keep reading. If it doesn’t, this won’t be a fit.
Why This Role Exists
Throughout the year, we serve parents navigating band and orchestra programs, students choosing or upgrading instruments, and guitar, drum, digital piano, and pro audio customers in-store. Many feel unsure or overwhelmed.
Your job is to understand their situation, guide them well, and close the loop.
What You’ll Do
• Guide customers in-store, by phone, email, text, and chat
• Ask good questions and listen carefully to recommend solutions that actually fit
• Learn our instruments, rentals, accessories, and programs well enough to be a trusted expert
• Follow up consistently until the customer is fully taken care of
• Create reviews, referrals, and repeat customers through great service
• Look for sales opportunities instead of waiting for traffic
• Document conversations clearly so the team stays aligned
What Success Looks Like
• Customers trust your guidance
• You follow through without reminders
• You hit goals through service, not pressure
• Teammates trust your word
• You keep learning and improving your craft
Requirements
• Background in music (band, orchestra, private study, or equivalent experience)
• Comfort standing and staying active most of the day
• Ability to learn product details and apply them confidently
• Comfort using CRM and software tools (G Suite, ActiveCampaign, Podium, Freshdesk)
• Reliable attendance and punctuality
• Willingness to be paid partly on performance
Do Not Apply If You
• Avoid follow-up
• Dislike accountability or feedback
• Expect customers to decide without guidance
• Have no connection to music
• Want a low-pressure, clock-punching role
If you want to grow your skills, be trusted by customers, and own your results, apply today!
Questions before applying?
info@kincaidsmusic.com
Who Is Kincaid's Music?
Kincaid's is the premier community for student musicians, their parents, and music education professionals. It's a place where you can purchase your band & orchestra instruments and accessories, have your instrument repaired, as well as learn the tools and strategies to help musicians reach their full potential. With tens of thousands of customers in Ohio and around the United States, we've become one of the most trusted voices in school music and music education.
What We Do
We take the difficulty out of obtaining an instrument for your child and make it easy to obtain the necessary accessories to keep it playing great. We make an instrumental music education accessible to EVERY CHILD. As experts in music education, we can help guide student musicians, as well as their parents and music educators.
Why We Do It
We're on a mission to increase the number of children we help begin and advance in instrumental music by 50% in the next five years. Why? Because we believe in the power that music has to change the life of a child - just like yours - for the better. We do it because of parents like you who want to set your children up for success in every area of life. And we do it for the educators who work hard every day to make music a reality in our schools and communities.
We Believe...
...music is a movement - every child should have the opportunity to learn.
...anyone can learn music (even those who say they can’t carry a tune in a bucket).
...music is unlike most other skills in that it can be enjoyed for a lifetime.
...the top three factors for becoming a strong instrumental musician are great educators, supportive parents/guardians, and the intrinsic desire of the student to learn.
...companies who prioritize making a buck over helping children succeed in music don’t deserve to succeed, themselves.
...laughter is the best medicine, though it’s in a tie for “best” with music.
...in finding the win/win in every situation - our customers don't have to lose so we can win, nor do we have to win at the expense of our customers.
...no one has all the answers.
...in knowing what others don’t and doing what others won’t.
...we can help school bands and orchestras grow and succeed.
...everyone should learn something new every day.
We believe in the extraordinary power of music!