Inside Sales (Steel)

Inside Sales (Steel)

Falcon Steel  |  Springfield, MO  |  Full-Time  |  On-Site

About the Role

Falcon Steel is looking for an Inside Sales Representative to be the first point of contact for our customers — the person who picks up the phone, answers the email, and greets the walk-in, then turns that inquiry into an accurate quote and a smooth order. You'll quote material, pricing, and lead times; enter and track orders; and keep customers informed from first call to final delivery. This role sits at the front door of the business, so it's equal parts sales, customer service, and coordination with our shop. If you're quick with numbers, great with people, and want to build a career in the steel industry, we want to talk to you.

Key Responsibilities

• Field incoming inquiries from customers by phone, email, and in person; respond promptly with accurate quotes for material, processing, and delivery timelines.
• Prepare and follow up on quotes — track open quotes, check in with customers, and work to convert quotes into orders.
• Enter sales orders accurately and coordinate with the shop and delivery teams to make sure lead times quoted are lead times kept.
• Build working knowledge of steel products — shapes, grades, gauges, and common applications — so you can help customers figure out exactly what they need, even when they're not sure themselves.
• Develop and maintain relationships with repeat customers; learn their businesses, anticipate their needs, and be the reason they call us first.
• Keep customers updated on order status, shipment timing, and any changes; communicate changes and cancellations promptly to the affected departments.
• Coordinate with purchasing on material availability and buyouts for items we don't stock.
• Resolve pricing discrepancies, order issues, and customer concerns quickly and professionally.
• Maintain accurate records of quotes, orders, and customer communications in our systems.
• Identify opportunities to grow existing accounts and flag promising new customer leads.

Qualifications

• 1–3 years of experience in inside sales, counter sales, customer service, or a related customer-facing role; experience in steel, metals, building materials, or industrial products is a strong plus.
• Solid math skills — you'll be calculating pricing, weights, and quantities daily, and accuracy matters.
• Strong communication skills on the phone, over email, and face to face; you're comfortable talking with everyone from field crews to purchasing managers.
• Organized and able to juggle multiple quotes, orders, and customer requests at once without letting anything slip.
• Proficiency with Microsoft Office (especially Excel and Outlook); experience with ERP, order entry, or CRM systems is a plus.
• Willingness to learn steel products and terminology quickly — we'll teach the steel; you bring the drive and the people skills.
• High school diploma or equivalent required; associate's or bachelor's degree in Business or a related field is a plus.
• A customer-first attitude and the hustle to follow up without being reminded.

Location

This is an in-office role based at Falcon Steel in Springfield, MO.

About Falcon Steel

Falcon Steel is a full-service steel operation based in Springfield, MO, committed to quality and integrity in everything we do — from the first quote to final delivery. Our experienced team takes pride in doing right by our customers and being a dependable part of the Springfield community's growth.

We're looking for people who take their work seriously, care about getting the details right, and want to be part of a team that's building something lasting.