Your Job
As the Inside Sales Supervisor, you will lead and support a team responsible for delivering exceptional customer service, managing order execution, and driving operational excellence. You will oversee daily sales operations, ensure data accuracy, and enable strong collaboration with Sales, Operations, and Customer Service teams. Your leadership will help shape an efficient, customer-focused inside-sales environment.
Our Team
Our customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism. Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high-quality support tailored to each clients unique needs. We thrive on collaboration, mutual respect, and a shared spirit of success fostering a positive and productive environment where teamwork drives results. Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer-focused.
What You Will Do
Lead daily operations of Inside Sales team, ensuring timely, accurate handling of orders, returns, inquiries, RFQs, and customer requirements.
Foster strong customer relationships through proactive communication, effective problem-solving, and consistent follow-up.
Drive execution and maintenance of customer programs while ensuring compliance with company procedures and service level expectations.
Collaborate across departments to resolve order-related issues and enhance the overall customer experience.
Use reporting and analysis to improve processes, strengthen team performance, and support Sales strategies.
Coach and develop Inside Sales Representatives, providing guidance, training, and support for daily challenges and long-term growth.
Who You Are (Basic Qualifications)
Experience in Inside Sales, Customer Service, Order Management, or related operational roles.
Previous experience leading, supervising, or mentoring team members.
Proficiency with ERP systems (SAP preferred) and strong data accuracy skills.
Strong communication, problem-solving, and customer relationship abilities.
Ability to manage multiple priorities in a fast-paced environment.
What Will Put You Ahead
Experience in manufacturing, technology, or distribution industries.
Knowledge of customer program management and quoting processes.
Demonstrated success improving processes or enhancing customer experience.
Familiarity with cross-functional collaboration between Sales, Logistics, Operations, and Finance.
For this role, we anticipate paying $85,000- $115,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes:
Specific eligibility criteria is set by the applicable Summary Plan Description, policy, or guideline, and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
Apply Now
[Insert Apply Now button]
Share
X