Position Description:
Sales Support enables the commercial organization by owning repeatable sales-completion and administrative activities that allow sellers to spend more time selling and customers to receive fast, accurate execution. The role supports Inside Sales, Territory Sales, Strategic Accounts, Channel Sales, and other commercial resources through quoting, order processing, new-account setup, fulfillment administration, and related sales support. Sales Support is distinct from Inside Sales. It does not own customer growth, lead qualification, account strategy, or opportunity selling. Its purpose is to execute commercial administration accurately, consistently, and efficiently and to create clean handoffs across Sales, Customer Service, Finance, Operations, and customers.
Responsibilities:
Responsibilities include, but are not limited to:
- Prepare, enter, and support customer quotes and quote revisions in accordance with established pricing, approval, and commercial processes
- Process inbound orders and sales order entry accurately and efficiently
- Set up new customer accounts and coordinate required account-opening documentation, terms, payment information, and internal approvals
- Support contracts, purchase orders, credit-card processing, invoicing requests, and other routine commercial documentation
- Prepare and support bulk, precut, repeat, or other standardized quotes and orders as assigned
- Coordinate routine shipping, packing-list, order-status, and fulfillment administration with Customer Service, Operations, Finance, and other internal teams
- Provide administrative support to Inside Sales, Territory Sales, Strategic Accounts, Channel Sales, and Business Development resources to complete customer transactions
- Perform routine quote and order follow-up and communicate status, missing information, or execution issues to the appropriate seller or customer-facing owner
- Maintain accurate customer, quote, order, and account information in applicable systems and follow established documentation standards
- Identify incomplete, inconsistent, or potentially incorrect order and quote information and resolve or escalate issues before processing
- Prioritize work based on customer impact, commercial urgency, service expectations, and agreed team workflows
- Create clean handoffs and communicate clearly with sellers, customers, Customer Service, Design Services, Finance, Operations, and other support functions
- Protect seller capacity by taking ownership of repeatable administrative work within the defined Sales Support scope
- Identify recurring process issues, rework, or bottlenecks and recommend improvements that increase speed, accuracy, and customer experience
- Provide backup coverage across Sales Support activities as needed to maintain consistent service
Required Qualifications:
- High school diploma or GED
- 2+ years of experience in sales support, customer service, order administration, quoting, order entry, account administration, or a related role
- Strong attention to detail and demonstrated ability to complete transactional work accurately and consistently
- Strong organization and time-management skills with the ability to manage multiple requests and changing priorities
- Professional written and verbal communication skills and a strong service orientation
- Ability to learn product, pricing, quoting, order, account-setup, and fulfillment processes
- Proficiency with Microsoft Office and business systems used for customer, quote, and order administration
- Ability to identify missing or inconsistent information, solve routine problems, and escalate exceptions appropriately
- Ability to work effectively across Sales, Customer Service, Finance, Operations, Design Services, and other functions
- Reliable follow-through, accountability, and commitment to timely customer and seller support
Preferred Qualifications:
- Associate’s degree or post-secondary education in Business, Administration, Operations, or a related field
- Experience supporting a B2B industrial, manufacturing, distribution, or technical sales organization
- Experience with Salesforce, ERP systems, quoting tools, or order-management systems
- Experience with configurable products, technical quotes, or custom order requirements
- Second-language fluency