Inside Sales Support/Customer Service

We are looking for an Inside Sales Support/Customer Service Specialist with 3+ years of experience within the lighting or architectural products industry.

Only apply if you have the qualifications and experience:

Role Description:

This position supports a designated sales territory by managing inbound inquiries, processing orders and quotations, and acting as a key liaison between customers, regional sales teams, and internal departments. The primary goal is to uphold high standards of responsiveness, accuracy, and service while contributing to the overall efficiency and success of the sales operation.

Main Responsibilies:

• Territory & Customer Support: Provide responsive support to customers and sales representatives while coordinating territory-related activities.
• Order Management & Processing: Review and validate incoming orders for accuracy (product codes, pricing, BOM, commissions, etc.) and manage the full order lifecycle from quote through shipment by coordinating with internal teams.
• Quoting & Project Take-Offs: Perform lighting take-offs from construction drawings and create drawing markups using Bluebeam Revu or Adobe Acrobat.
• System & Inbox Management: Prioritize and respond to customer inquiries via phone and email, and use SAP and other internal systems to retrieve invoices, proformas, tracking information, packing slips, and other order documentation.

Qualifications:

• 3+ years of experience in customer service, inside sales, or a related role-preferably within the lighting or architectural products industry
• Prefer experience with SAP, Dynamics, Adobe and Bluebeam Revu
• Strong MS Office skills (Excel, Outlook, Word).
• Strong Customer Service and Customer Support skills to manage inquiries, orders, and issue resolution effectively
• Detail-oriented, organized, and able to manage multiple tasks and priorities in a fast-paced environment
• Strong written and verbal communication skills and the ability to work collaboratively with cross-functional teams

Pay $52K-54K DOE

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.