Inside Sales Support

Sales Coordinator

Nelson Alarm is a full-service security company providing Indianapolis and the surrounding communities with a wide range of customized security services. Providing our customers with “Only the Best” has been our goal since the first day we opened our doors. Knowledgeable sales team, friendly office staff and 24-hour service are just a few of the ways we work to achieve this goal.

Position Summary: ​

Nelson Alarm is looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the field sales and leadership team. The successful candidate will facilitate the sales team activities, assist in maximizing sales closing ratio and provide performance snapshots as it relates to sales goals and objectives. This critical role is a fast-paced communications role, helping both current and future customers get connected with the best sales professional to meet their unique needs.

Key Responsibilities Include:

• Handle real time inbound sales inquiries and calls in a timely manner.
• Coordinate scheduling and changes for sales staff.
• Process incoming contracts for data entry.
• Tracking the quotas and goals of each member of the sales team.
• Entering order information into the company database.
• Assist in preparation of correspondence and proposals for sales team.
• Participate in company cross training program to aid during short staffing periods.
• Meet company expectations for excellent customer satisfaction.
• Provide feedback to management regarding customer comments as a basis to develop ideas for improved sales, processes and procedures.
• Achieve assigned goals and objectives set by the company.
• Perform other duties as assigned.

Ideal Candidate:

• A friendly and professional demeanor
• Self-motivated & eager to learn
• Ability to work quickly under pressure
• Excellent communication (writing and verbal) and interpersonal skills required
• Strong computer skills
• The ability to multi-task and stay organized
• A High attention to detail

Requirements:

• Possess a high energy and positive attitude over the phone
• Must have a proven track record of customer service over the phone
• Intermediate word processing and basic spreadsheet skills required
• Basic data entry and retrieval skills required
• Typing 40+ wpm required.

Benefits:

• Competitive compensation.
• Career development and advancement opportunities.
• Casual attire throughout the week.
• Friendly, open and team oriented work atmosphere.
• Excellent benefits including generous medical, vision, dental and life insurance.
• Retirement plan with a company match.

Nelson Alarm is a full-service security company providing Indianapolis and the surrounding communities with a wide range of customized security services. Providing our customers with “Only the Best” has been our goal since the first day we opened our doors. Knowledgeable sales team, friendly office staff and 24-hour service are just a few of the ways we work to achieve this goal.