Inside Sales Support

Company Description Neiman Reed Lumber is a lumber and building materials supplier serving commercial and residential customers in the Los Angeles area. The company focuses on providing quality products, reliable service, and timely delivery to contractors, builders, and other industry professionals. Team members work closely with customers to understand project needs and offer practical solutions. Neiman Reed Lumber values safety, collaboration, and long-term customer relationships. The environment is fast-paced and hands-on, offering opportunities to learn about construction materials and sales operations.

Role Description The Inside Sales Support role is a full-time, on-site position based in Los Angeles, CA. This role assists the sales team by responding to customer inquiries, preparing quotes, processing orders, and following up on leads. Daily tasks include answering phone and email requests, verifying product availability and pricing, coordinating with warehouse and delivery teams, and ensuring accurate documentation in the sales system. The position involves maintaining strong customer relationships, addressing service issues promptly, and supporting the sales staff with information and administrative tasks. The role also requires working closely with internal departments to help ensure smooth operations and high customer satisfaction.

Qualifications

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• Candidates should possess Inside Sales and Sales Operations skills, including experience supporting sales teams and managing orders or quotes.
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• Candidates should possess Customer Service and Customer Satisfaction skills, with a focus on resolving issues and building positive customer relationships.
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• Candidates should possess strong Communication skills, including clear verbal and written communication with customers and colleagues.
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• Attention to detail, basic math skills, and proficiency with office and sales software (e.g., CRM systems, spreadsheets) are beneficial.
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• Experience in lumber, building materials, or related construction industries is a plus.
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• Ability to work on-site full-time, manage multiple tasks in a fast-paced environment, and collaborate effectively with a team.
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