Description
At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are a family-owned, excellence-driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members’ personal and professional growth, and rewarding performance. We live by the core values of our Diamond Philosophy: Teamwork, Productivity, Quality, and Excellence—which means consistently doing your best and always striving to do better.
Summary:
Customer Service Representative at Pacific Seafood is a key role on our Sales team supporting efforts to ensure we exceed our customers' expectations. This position involves supporting our customers and responding to inquiries and is ideal for someone who has strong communication and problem-solving skills.
Key Responsibilities
- Sales and Promotion
- Conduct sales calls.
- Provide coverage for salespeople as needed.
- Present and promote new products to customers, highlighting their benefits and features.
- Order Management and Administration
- Manage order processing efficiently from receipt to shipment.
- Handle incoming phone calls promptly and professionally.
- Take orders from customers with clarity and accuracy, ensuring timely delivery and customer satisfaction.
- Complete, process, and maintain all necessary paperwork and records.
- Customer Service and Issue Resolution
- Collaborate with the customer service team to address inquiries and resolve issues promptly and professionally.
- Conduct research to identify and resolve customers' disputes and problems according to established guidelines.
- Take proactive measures to identify and address transportation and delivery issues, ensuring smooth and timely logistics operations.
Additional responsibilities may be assigned as deemed necessary to support the overall goals and objectives of the position.
What you bring to Pacific Seafood
Education and Experience
- Required
- One year certificate from college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Preferred
- Knowledge of order processing systems.
- Knowledge of Microsoft Word and Excel.
Physical Requirements
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member:
- Must be available to work Monday–Friday during regular working hours, with occasional weekend duties.
- Ability to maintain a stationary position 80% of the time, with intermittent walking, standing, bending, reaching, and/or crawling.
- Ability to move and transport documents, equipment, or other items weighing up to 50 pounds across various locations for different team members, departments, and events.
- Capable of occasional travel as required by duties, demonstrating efficiency and effectiveness in diverse locations.
- Capable of operating a computer and other office productivity machinery, including a calculator, copy machine, and printer.
- Capable of frequently communicating with team members and stakeholders, accurately conveying detailed or important spoken instructions.
- Capable of perceiving visuals for activities such as preparing and analyzing data and figures, transcribing, viewing a computer screen, and engaging in extensive reading.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Working Conditions
The working environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. While performing the duties of this job, the team member is exposed to:
- Traditional office environment and production environment
- Standard office equipment (computers, printers, phones, etc.)
- Well-illuminated environment
- Moderate noise level
- Occasional travel via car or plane to regional facilities, events, etc.
- Occasional subtle and mild scents related to the production facility
- Occasional access to the warehouse facility
Benefits
Total compensation: $20 per hour
At Pacific Seafood your base wage is only a portion of your overall compensation package. We invest in our Team Members through a comprehensive and attractive total rewards package, including but not limited to:
- Health insurance benefits options, including medical, prescription, vision, dental, basic group life and short term disability.
- Flexible spending accounts for health flex and dependent care expenses
- 401(k) Retirement Plan options with generous annual company profit sharing match
- Paid time off for all regular FT team members, to include sick days, holiday pay, vacation, and personal time
- Employee Assistance Program- Confidential professional counseling, financial, and legal assistance provided at no charge to Team Members and immediate family members
- Product purchase program
Pacific Seafood is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.