Inside Sales Support Specialist

Inside Sales Support Specialist

Superior Service, a Smart Care Solutions company.

Pay Range: $28-32Hr.

A Day in the Life:

Responsibilities

• Field incoming calls, emails, and inquiries from new and existing customers regarding service offerings, account support, and program information.
• Provide pricing information, service program details, proposal support, and sales-related documentation to customers and sales representatives.
• Assist with customer onboarding activities, including vendor portal registrations, customer setup, and collection of required documentation.
• Track, administer, and maintain customer contracts throughout the review, approval, and execution process.
• Coordinate Certificate of Insurance (COI) requests and manage related compliance documentation.
• Support Outside Sales Representatives with account management activities, customer follow-up, and sales administration.
• Assist in resolving customer inquiries, service concerns, and escalated issues by coordinating with appropriate internal teams.
• Support District Managers with customer-facing service management activities and ongoing client communications.
• Maintain accurate customer records, pricing data, contract files, and account documentation within company systems.
• Coordinate with service, operations, finance, and administrative teams to ensure customer requests are addressed promptly and accurately.
• Monitor and follow up on outstanding customer requests to ensure timely resolution and customer satisfaction.
• Perform any other duties assigned by manager(s).
• Participate in and lead training for career development, safety, and maintaining required certifications.
• Conduct and support client engagement activities to strengthen our relationships with our clients and increase our understanding of their needs.

Organizational Core Competencies:

• Perform all duties with integrity, safety, and a professional mentality.
• Promote a positive and inclusive work/team environment.
• Communicate all program deficiencies and improvements.
• Report all non-conforming work.
• Ensure effective communication.
• Demonstrate discretion, confidentiality, and good judgment when dealing with sensitive company, personnel, and client information.
• Foster collaboration and communication.

Qualifications:

Education Requirements

• High School Diploma or equivalent required.
• Associate's degree in Business Administration, Sales, Marketing, Communications, or related field preferred.

Years of Experience

• 3+ years of customer service, sales support, account management, or administrative support experience required.
• Experience supporting sales teams, service operations, or customer account management preferred.
• Experience within HVAC, mechanical services, facilities services, construction, or related service industries preferred.

Systems

• Proficient with Google and Microsoft Office Suite products (Excel, PowerPoint, Word, Outlook).
• Experience with CRM, service management, or customer relationship management software preferred.
• Experience with Workday preferred.

Licensures/Training Requirements

• Valid driver's license preferred.

Soft Skills

• Excellent customer service, organizational, and communication skills.
• Strong administrative, multitasking, and time management abilities.
• Ability to interface with cross-functional teams and all levels of personnel/management.
• Strong problem-solving and analytical skills.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Effective verbal and written communication skills.
• Professional and solution-oriented approach when interacting with customers and internal teams.
• Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment.
• Strong attention to detail and follow-through.

Schedule/Essential Physical Functions Disclaimer

The schedule and essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be:

• Prolonged periods of sitting while performing computer-based work (typically 6-8 hours per day).
• Frequent use of hands and fingers for typing, data entry, and operating computer systems and standard office equipment.
• Occasional standing, walking, bending, reaching, and stooping within an office environment.
• Ability to lift, carry, push, or pull office materials and equipment up to approximately 10-15 pounds.
• Adequate visual acuity (with or without correction) to read and interpret computer screens, documents, and written materials.
• Ability to hear and respond to verbal communication via telephone, video conferencing, and in-person interactions.
• Continuous verbal and written communication with internal and external stakeholders.
• Ability to maintain focus and attention to detail while performing repetitive computer-based tasks.
• Ability to work in a standard office environment with typical noise, lighting, and temperature conditions.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.