Inside Sales Support Specialist

Customer Account Specialist  

Expanding Charlotte corporate office is seeking a Customer Account Specialist to join their expanding team. You will be responsible for account management for assigned accounts, collaborating with the outside sales team to achieve sales goals, and delivering high touch customer service. Advancement Opportunity available. Great benefits including quarterly sales incentives, profit sharing, and 401K. Salary up to $55K plus bonus.  

Principal Duties and Responsibilities:

• Managing pricing changes weekly in Excel spreadsheet - updating and distributing

• Updating product release updates in Excel.

• Managing order database

• Managing warranty claims data base

• Correcting Invoices

• Communicating with finance department, mills, technical support and brand management

• Provide support with daily business initiatives to the Outside Sales, National Accounts, Marketing, Logistics and Production divisions

• Support sales and marketing initiatives

• Communicating with customers regarding order status

• Perform other duties as required

Requirements

• Bachelor’s Degree required

• Proficient in Excel

• Oracle, Salesforce preferred not mandatory.

• Ability to handle customer objections in a professional and competent manner, while maintaining composure under pressure

• Strong organizational skills, problem solving ability, attention to detail, and ability to prioritize time and workload during peak periods

• Team oriented and ability to learn from and communicate well with other departments including logistics, marketing, planning, and production