Inside Sales Team Lead

Job Responsibilities:

• • Provide guidance and leadership to Inside Sales Representatives managing and providing direction

  • • Key contributor in overseeing agent workload and ensuring standard operating procedures are efficient and maximized for business performance

    • • Focus and maintain performance efforts of the team on current business goals

      • • Work to ensure that the team of Representatives is conducting their responsibilities in a professional and courteous manner

        • • Serve as a knowledgeable and productive part of the managerial team

          • • Participates, implements and monitors new initiatives to enhance the performance of the team and the center as a whole

            • • Oversees training of new Representatives assigned to the team and provides refresher training as needed

              • • Identifies opportunities for process improvements

                • • Ensure activities support the organization in achieving targets

• • Read, write, and perform calculations and the English language effectively

  • • Work independently

    • • detail-oriented with excellent organizational skills

      • • Communicate independently and verbally with personable and effective writing and speaking skills

        • • Work in a normal office environment utilizing a computer approximately 75% of the time

          Education and Experience:

          • • High School diploma or GED required

            • • Bachelor's Degree preferred

              • • 4-6 years of customer service-call center experience

                • • 1-2 years of inside phone sales experience

                  • • supervision experience preferred

                    • • Inbound/outbound call blending call center experience in a multi-site environment

                      • • Proven leadership skills in coaching, developing, and training call center personnel

                        • • Demonstrated history of meeting performance objectives

                          • • Health care experience preferred

                            Computer Requirements:

                            • • Internet: high speed (min 25mbps), hard wired, <50ms, <5% deviation

                              • • Processor: Intel Core or Intel Pentium >2GHz

                                • • Memory: 4 GB+ of RAM

                                  • • Browser: IE, Chrome, Safari, Firefox

                                    • • Operating System: Win10 1909, MacOS 10.15

                                      • • Monitor: dual monitors each capable of displaying 1024x768 pixels

                                        • • Sound: sound card installed (standard in most computers)

                                          • • Virus Protection: up-to-date anti-virus protection installed, always scan mode

                                            • • Headset: USB noise-cancelling headset

                                              • • Accessories: wireless mouse, keyboard

                                                • • Webcam

                                                  Physical Demands:

                                                  The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 10 pounds.