Inside Service Manager - Orlando, FL

Are you seeking a rewarding role with a respected company? Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.

An Inside Service Manager serves as an entry point into the service side of the equipment rental industry. This role focuses on the maintenance and repair of equipment, parts order handling and inventory management, and customer billing. The position also involves collaborating with the outside sales team to ensure exceptional customer service and support.

Key responsibilities include direct involvement in hiring, onboarding, developing, and training technicians to build a skilled, reliable, and service-oriented team. The manager sets performance expectations, provides coaching and feedback, and ensures technicians have the tools, resources, and technical knowledge needed to perform at a high level. In addition, this position plays a critical role in coordinating field operations, managing workflow, and maintaining strong communication with internal partners and customers.

Essential Functions

• Provide detail-oriented support to shop technicians in diagnosing, repairing, and maintaining equipment within the service facility.
• Coordinate daily shop repair activities, ensuring technicians have the parts, tools, and documentation needed to complete work efficiently.
• Open, update, and close work orders to ensure accurate tracking and documentation of all in-shop service jobs.
• Use company systems and tools, including Smart Equip and ERP systems, to document, track, and manage service repairs and parts activity.
• Manage the receiving, organization, tracking, and relocation of parts to maintain efficient shop operations.
• Maintain accurate and up-to-date equipment maintenance records and service documentation.
• Assist the Director of Operations and service leadership with service-related tasks to support overall department efficiency.
• Monitor technician training progress and help coordinate internal and external training to support skill development and compliance.
• Ensure adherence to established safety policies and procedures within the shop environment.
• Provide technical guidance and operational support to technicians to help resolve equipment issues and maintain repair quality.
• Communicate effectively with technicians, sales, and management teams to support service operations and customer satisfaction.
• Complete administrative tasks such as logging service activity, creating purchase orders (POs), and ordering parts to support shop operations.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Required Education and Experience

• High School Diploma
• 2-year technical certificate, 5 years of experience in service management for heavy equipment, or a related college degree
• PC proficiency required, particularly in Microsoft Office applications
• Extensive equipment (OEM product) and maintenance knowledge
• Valid Driver's License
• Strong organizational skills
• Excellent customer service skills
• Ability to build relationships and motivate people

Military service will be considered in lieu of education/certification experience as applicable. Supervisory Responsibilities

• Yes

Work Environment

• Combination of office, shop, and yard settings
• Regular exposure to diesel engines, heavy equipment, and mechanical tools
• Noise levels may be high at times; ear protection may be required
• Exposure to diesel fumes, lubricants, and other shop-related chemicals
• Occasional lifting, bending, and walking throughout the facility
• PPE such as safety glasses, steel-toe boots, gloves, and hearing protection may be required
• Variable temperatures depending on season and indoor/outdoor environment
• Fast-paced, hands-on environment requiring strong leadership and adaptability
• Standard business hours with occasional extended hours or weekend oversight
• Collaboration with technicians, service advisors, rental staff, and customers

Travel Required

• Occasional driving to different locations for shop walks and inventory checks

Physical Demands

• Regularly required to sit, stand, walk, and move throughout office, shop, and yard areas
• Must be able to bend, kneel, or crouch occasionally to inspect equipment or interact with technicians
• Ability to lift and carry up to 30 pounds occasionally
• Frequent use of hands and fingers for typing, writing, and using office equipment
• Visual and auditory ability required to read documents, use computer screens, and communicate in noisy environments
• Occasional exposure to outdoor elements such as heat, cold, wind, and rain
• Must safely navigate uneven surfaces and areas with heavy machinery or vehicles in operation
• May be required to wear PPE when in shop or yard areas

Our Benefits & Perks

We want our team members to feel supported, valued, and set up for long-term success. Our benefits are designed to take care of team both at work and at home.

Core Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with company contributions
• 401(k) & Roth retirement plans with company matching
• Generous paid time off and company paid holidays
• Company Paid Wellness, Employee Assistance and Discount Programs
• Boot/PPE Annual Allowance
• Career Development & Company Paid Training

Benefit eligibility can vary by role, and not all benefits apply to every position. During the hiring process, we'll walk you through the benefits specific to this role. This position could also include Tool Reimbursement, Safety Bonuses, Profit Sharing, and/or Commission Earning opportunities.

Other Duties

Please be aware that while this job description outlines the primary duties and responsibilities of the role, it may not include every task or requirement. Responsibilities may change with or without notice based on business needs.

Additional Eligibility Requirements

At Opifex-Synergy, we prioritize the safety and well-being of our employees. All successful candidates must undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.

Opifex-Synergy is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.