Job Description
JSG is partnering with a leading supplier in the Aerospace industry and seeking customer Service Representative/ Inside Support Specialist with Salesforce experience in a Manufacturing setting.
Skills:
#D800
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Skills:
- Management of assigned key accounts and/or market segment activity including order, quotation, conflict resolution, order entry, assisting in contract and account program administration, coordinating Production Readiness reviews.
- Address and resolve customer inquiries and concerns regarding products, services, billing, etc. to maintain customer goodwill and ensure that we remain a supplier of choice.
- Maintain accurate customer contact base and critical communication files for assigned accounts.
- Develop a high knowledge base on the business products
- Meet/Exceed Customer Satisfaction Goals
- Develop a high level of understanding of the ERP system, Salesforce, Customer Service Portal experience
- 2-year Technical College and relevant experience or Bachelors degree in Business or Engineering preferred
- 2+ years of customer interface within engineered products preferred
- Proficient in Microsoft suite skills, and basic internet searching
- Customer Focused
- Self-starter and creative thinking
- Excellent verbal and written communication skills
- Excellent interpersonal skills
#D800
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Numbers & Facts
| Location | Downers Grove, IL |
| Industry | Staffing/Employment Agencies |
| Salary | $23–$26 Per Hour |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1984 |
| Website | https://www.jsginc.com/ |
About Company
At JSG, We Understand People
It is our mission to empower people, help our clients reach their goals, and hire motivated individuals.
Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing and consulting solution available.
Headquartered in Chicago, IL with local offices throughout the United States and Canada, JSG proudly serves a diverse range of industries with the right solutions to help clients reach their company goals. Our client-centric approach enables us to create personalized solutions for businesses in need of top-tier talent. Our dedication doesn’t stop at our clients. We strive to connect candidates with opportunities that match their skills and goals. More than just a go-between, we are a dependable bridge, uniting top talent with suitable opportunities, facilitating shared opportunities and growth.
Skills
- Aerospace and Defenseunmatched
- Billingunmatched
- Communication Skillsunmatched
- Conflict Resolutionunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Develop and Maintain Customersunmatched
- ERP (Enterprise Resource Planning)unmatched
- Exceeded Sales Goalunmatched
- Internet Searchunmatched
- Internet Technologyunmatched
- Interpersonal Skillsunmatched
- Knowledge Baseunmatched
- Manufacturingunmatched
- Market Segmentationunmatched
- Microsoft Product Familyunmatched
- Online Customer Supportunmatched
- Order Processingunmatched
- Presentation/Verbal Skillsunmatched
- Project/Program Coordinationunmatched
- Resolve Customer Issuesunmatched
- Salesforce.comunmatched
- Writing Skillsunmatched
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