Location
:
United States, Lebanon, Pennsylvania
1.
Job skills
Instrumentation and control systems
2.
Type
Permanent
Job id
168441
Salary
Negotiable
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Gracie McClure
I manage this role
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Position:
Inside Sales & Planning Manager
Location:
Lebanon, PA
Salary:
$70,000-$120,000
Position Summary
The Inside Sales & Planning Manager leads customer service, order management, demand forecasting, and inside sales operations for a growing manufacturing organization. This role serves as the key link between customers, sales, production, supply chain, and finance to ensure exceptional customer service, accurate planning, and on-time delivery. The ideal candidate combines strong leadership, operational planning, and customer relationship management skills to drive revenue growth and operational excellence.
Qualifications
Required
+ Bachelor's degree in Business, Supply Chain, Operations, Communications, or related field.
+ 5+ years of experience in inside sales, customer service leadership, sales operations, or planning within a manufacturing environment.
+ Experience with forecasting, order management, and cross-functional coordination.
+ Strong analytical, problem-solving, and communication skills.
+ Proficiency with ERP/MRP/CRM systems and Microsoft Excel.
+ Leadership experience managing teams and performance.
Preferred
+ CPIM, CSCP, APICS, or similar certification.
+ Experience with demand planning, inventory management, and capacity planning.
+ Lean Manufacturing or Six Sigma knowledge.
+ Experience in discrete manufacturing environments.
Key Responsibilities
Sales & Customer Management
+ Lead and develop the Inside Sales team to support customer growth and retention.
+ Oversee quotations, order entry, fulfillment, and post-sale support.
+ Establish customer service standards, escalation procedures, and response times.
+ Manage RMA activity and maintain strong customer relationships.
+ Monitor open quotes and ensure timely pricing and lead-time feedback.
Planning & Operations Coordination
+ Align customer demand with production capacity and material availability.
+ Manage forecasting, backlog review, and order prioritization.
+ Identify capacity constraints and proactively communicate delivery impacts.
+ Support long-range demand forecasting and business planning.
Cross-Functional Leadership
+ Collaborate with Production, Supply Chain, Logistics, Quality, and Finance teams.
+ Serve as the primary customer liaison for order status, changes, and issue resolution.
+ Communicate the Voice of the Customer throughout the organization.
Performance & Continuous Improvement
+ Track KPIs including OTIF, forecast accuracy, order cycle time, backlog, and customer satisfaction.
+ Lead initiatives that improve service levels, delivery performance, and operational efficiency.
+ Develop supplier scorecards and drive performance improvements.
Systems & Team Development
+ Ensure effective use of ERP and CRM systems for data accuracy and reporting.
+ Recruit, train, and mentor team members.
+ Foster a culture of accountability, teamwork, and continuous improvement.
Success Metrics
+ Revenue growth and quote conversion rates
+ On-Time-In-Full (OTIF) delivery
+ Forecast accuracy and backlog management
+ Customer satisfaction (CSAT/NPS)
+ Team productivity and service performance
+ Operational efficiency improvements
Physical Requirements
+ Ability to sit, stand, walk, and work at a computer for extended periods.
+ Occasionally lift up to 50 pounds.
+ Ability to work in both office and manufacturing environments.
TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily here (https://forms.office.com/Pages/ResponsePage.aspx?id=\_kyGdW3ynEG2ncY4aVtVM-Ae8m-ZY39DmkVklULkcVtUNFFBR1g2Sk1EUExNWFpKVTZHRlNTRldaRC4u)
We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race; color; age; sex; sexual orientation; gender identity; religion; national origin; disability; veteran status; genetic information; or any other criteria protected by governing law.