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The Inspection Coordinator is responsible for supporting existing customer relationships by selling fire protection services, with a specific focus on fire inspections and deficiencies identified by our field inspection teams.
This role focuses on consultative selling, identifying customer needs, preparing proposals, and earning work authorizations, while coordinating closely with service and our operations teams to ensure a smooth customer experience.
The Inspection Coordinator will play a critical role in supporting long-term client relationships through prompt, proactive communication and follow-up.
Essential Duties & Responsibilities
Identify customer needs and recommend appropriate solutions.
Develop and maintain a pipeline of sales opportunities.
Follow up with leads in a timely and professional manner.
Conduct discovery calls to understand customer requirements, site conditions, and compliance needs.
Process all required paperwork.
Assist branch administration personnel in invoicing.
Maintain strong relationships with new and existing customers.
Provide timely updates and communication throughout the sales process.
Coordinate with Service Coordinators to ensure smooth scheduling and delivery.
Assist customers with product questions and system capabilities.
Provide timely and accurate entries into operating systems.
Provide excellent customer service across all locations and accounts.
Consult with various teams/management as necessary to ensure a positive experience and delivery of a quality product for the customer.
Communicate with customers to effectively maintain and strengthen working relationships.
Attend meetings and provide reporting and regular status updates to management.
Implement continuous improvement projects to standardize and streamline activities and protocols.
Support corporate initiatives and company profitability targets.
In addition to building and maintaining a cohesive team atmosphere with other service sales representatives and superintendents, must maintain positive and cooperative working relationships with team members.
Other duties as assigned by management.
Education & Qualifications:
One plus years of experience in fire protection systems and services or related customer services
Knowledge of fire alarm, fire sprinkler, backflow assemblies and fire extinguishers preferred
Strong communication and customer service skills
Ability to understand technical products and explain them clearly
Strong organizational and follow-up skills
Experience with CRM systems, service management platforms, and Microsoft Excel, Word & Outlook
Other Duties:
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Performs other duties as assigned.
Physical Requirements:
Ability to utilize phones and email to communicate with others.
Manual dexterity, to operate a computer system, copy/scan machine and write legibly. Requires typing and using a mouse.
Ability to sit at a desk/computer station and work on a computer for prolonged periods of time.
Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short-term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire & Safety is an Equal Opportunity Employer