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Inspections Coordinator

Iconma

Miramar, FL

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JOB DETAILS
SALARY
$16–$19 Per Hour
SKILLS
Accounts Receivable, Administrative Skills, Billing, Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Establish Priorities, Health Plan, High School Diploma, High Tech Industry, Inventory Management, Logistics, Maintenance Services, Microsoft Windows Operating System, Oracle Applications, Organizational Skills, Technical Support
LOCATION
Miramar, FL
POSTED
4 days ago
Our client, a Building Technology and Software Services company, is looking for a Inspections Coordinator for their Miramar, FL location.
 
Responsibilities:
  • Scheduling general service calls, preparing and invoicing service calls.
  • Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
  • Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system. Communicate with our Service Resource Center for all service calls.
  • Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
  • Reassign work as needed, making judgments based on current workloads & priorities.
  • Regular contact of customer to communicate status changes.
  • Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
  • Validate and perform invoicing transactions for service calls in ACE daily. 
  • Maintain confidentiality of customer and employer information at all times.
  • Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.
 
Requirements:
  • High School or equivalent 3 years experience in customer service/dispatching.
  • Proficient with computers, Windows applications (Oracle experience a plus).
  • The qualified candidate will be an integral part in the continued success and growth of the Service Department.
  • This position requires a high energy level with a focus toward customers and a strong desire to succeed.
  • Good organizational skills, attention to detail and excellent communication skills are required.
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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