Inspections Coordinator

Inspections Coordinator

Pay Rate: $19.83 per hour

Summary:

• Location: Miramar, FL
• Duration: 12 Month Contract
• Work Mode: Onsite Only
• Integral part of the continued success and growth of the Service Department.
• Requires a high energy level with a customer focus and a strong desire to succeed.

Responsibilities:

• Schedule general service calls, prepare and invoice service calls.
• Receive, screen, record, prioritize, assign, and close customer requests for technical service support and inspections.
• Receive, enter, check Accounts Receivable, and schedule customer phone requests for service in the ACE system.
• Communicate with the Service Resource Center for all service calls.
• Take ownership of service calls from creation through completion, escalating issues as needed.
• Reassign work based on current workloads and priorities.
• Maintain regular contact with customers to communicate status changes.
• Professionally field customer complaints and resolve or escalate when necessary.
• Validate and perform invoicing transactions for service calls in ACE daily, with completed service calls invoiced within 48 hours.
• Maintain confidentiality of customer and company information at all times.
• Maintain inventory and supplies, including sourcing, ordering, and tracking needed parts and supplies.

Requirements:

• High School diploma or equivalent.
• Minimum 3 years of experience in customer service or dispatching.
• Proficient with computers and Windows applications.
• Good organizational skills and attention to detail.
• Excellent communication skills.

Preferred Skills:

• Oracle experience is a plus.