Calendar Management, Communication Skills, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Microsoft Office, Multitasking, Organizational Skills, Problem Solving Skills, Project Execution, Resolve Customer Issues, Sales, Sales Operations, Systems Maintenance, Time Management
- 401(k)
- 401(k) matching
- Paid time off
Job description:
Overview
The Install Coordinator plays a critical role in ensuring smooth and efficient project execution from sale to completion. This position acts as the bridge between sales, customers, and installation crews—owning scheduling, communication, and job readiness.
This is a fast-paced, detail-driven role ideal for someone who thrives in organization, problem-solving, and customer service.
Responsibilities
- All other duties as assigned.
- Schedule and coordinate installation jobs with customers and crews
- Confirm job readiness (materials, permits, paperwork, measurements)
- Communicate proactively with customers regarding installation timelines and expectations
- Manage daily install calendar and adjust for changes or delays
- Support and coordinate installer crews to ensure efficient workflow
- Track job progress and update systems (CRM/360) accurately
- Resolve scheduling conflicts and customer concerns quickly and professionally
- Work closely with sales and operations to ensure seamless handoff of projects
- Identify opportunities to generate positive reviews and referrals during the install process
Qualifications
- Strong organizational and time management skills
- Excellent communication and customer service abilities
- Ability to multitask in a fast-paced environment
- Detail-oriented with strong problem-solving skills
- Proficiency with Microsoft Office and CRM systems
W
Window World of Delmarva