Installation Department Manager

The Howard Company

Brookfield, Wisconsin

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JOB DETAILS

SKILLS

Analysis Skills, Cadence, Communication Skills, Consulting, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Support/Service, Driver's License, Engineering Drawing, Heavy Lifting, Installation Guide, Interpersonal Skills, Leadership, Manual Dexterity, Mentoring, Multitasking, Office Equipment, Performance Analysis, Plan Meetings, Policy Development, Problem Solving Skills, Procedure Development, Project Estimates, Project Lifecycle, Project Management Software, Project Tracking, Project/Program Management, Regulations, Risk Management, Sales, Sales Management, Staff Training, Team Lead/Manager, Time Management, Typing, Willing to Travel

LOCATION

Brookfield, Wisconsin

POSTED

1 day ago

Installation Department Manager

Position Summary

The Installation Department Manager is responsible for leading the Installation Department team and overseeing projects by leading the team through kick-off, planning, flow, deadlines and completion. This will be achieved through leadership principles and the utilization of established project management methods and processes which include all Howard Company policies, procedures, work instructions and required documentation. The Installation Department Manager will also be responsible for managing their own projects throughout the entire signage installation process, from kick-off through final completion. In addition to leading the team, this role requires balancing a personal project load while maintaining departmental goals, L10 meeting cadence, and ongoing performance tracking for the installation group.

Key Responsibilities

Manage the day-to-day project activities of the installation team and delegate project tasks based on individual strengths, skill sets, and experience levels.
Manage assigned installation projects throughout their life cycle and ensure customer standards (internal and external) are met.
Manage and mentor team by providing leadership, guidance, and support to enhance their performance and professional development.
Detect roadblocks in projects that could delay projects and work with respective department(s) to mitigate risk.
Maintain team and project cadence throughout each project.
Develop and utilize project management tools and arrange meetings that monitor and communicate project status and motivate department to produce on-time results.
Provide frequent status reporting regarding project milestones, deliverable, dependencies, risks and issues to Leadership.
Resolve and/or escalate issues in a timely approach if they arise during the project life cycle.
Identify opportunities for improvement and make constructive suggestions for changes in the company’s project delivery procedures.
Seek, continually, opportunities to increase customer satisfaction and deepen client relationships.
Collaborate directly with Sales and Account Managers to support client consults, answer installation questions, and assist with project estimates, ensuring alignment between sales commitments and installation capabilities.
Recruits, hires, and trains new employees and ensures that established policies and procedures are followed.
Abide by all Howard Company rules and regulations as noted in the Employee Handbook.
Other duties as assigned.

Requirements

Bachelor's Degree; preferably in business, project management or another related field.
5+ years of experience in project management.
3+ years of experience managing a team.
Advanced technical skills and process knowledge with a familiarity in IT/Networking, Digital Signage, and/or foundations/conduit.
Ability to manage multiple projects at a time, ensuring customer relationship success, working with multiple resources, and managing teams effectively.
Exceptional leadership skills with the ability to delegate responsibilities and authority effectively.
Excellent communication and interpersonal skills, with the ability to build relationships with clients and stakeholders at all levels.
High degree of organization and time management skills.
Strategic thinker with strong analytical and problem-solving abilities.
Ability to interpret engineering schematics and to communicate design intent.
Must possess a valid driver’s license with ability to travel when needed.

Physical Requirements

Ability to sit or stand for extended periods of time.
Manual dexterity and hand-eye coordination for typing, filing, and using office equipment.
Visual acuity and ability to read small print.
Hearing acuity and ability to communicate effectively with others.
Ability to occasionally lift items as heavy as 25lbs.
Ability to travel via airplane and drive an automobile.
Mobility and ability to move around the office as needed.

About the Company

The Howard Company

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