Reports To: Team Lead Installation Project Coordinator
Job Purpose
This person is responsible for quoting and scheduling field service installation projects. Solicits bids, analyzes quotations received, and selects or recommends a supplier with substantial latitude for reviewed action or decision
Authority Statement
The Job Title listed empowers the Incumbent with the authority to execute all duties and responsibilities listed below. In the event of a conflict of authority, the Incumbent shall elevate to direct supervisor for resolution.
Duties and Responsibilities
Responsible for estimates, schedules, materials, and purchase orders.
Supervise the installation of equipment and components in assigned field.
Perform a variety of tasks. Leads and directs the work of others.
Coordinate and act as a liaison to project management concerning bids, subcontracting, progress and delays.
Reporting of profit or loss for given jobs (KPI’s)
Provide technical support on company equipment both internally and externally
Provide quotes for chamber sales and service projects
Process ECN’s and BOM’s for the Service Department
Willing to travel for site assessment and project management.
On-Call Rotation for Service Department
Work closely with Service Engineers coordinating shipments and resources needed for installations.
Coach and teach various staff members as needed
Qualifications
Requires technical knowledge to assist installing contractors
Requires at least 3 years of experience in the field or in a related area
Working knowledge of computer application of MS Word, Excel, Outlook, Project
Familiar with a variety of the field's concepts, practices, and procedures.
Excellent oral and written communication skills
Exposure to Project Management
Experience working in a team environment
Extensive contact with suppliers and freight companies
Relies on extensive experience and judgment to plan and accomplish goals.
Experience leading others
Must be flexible, dependable, motivated and customer oriented.
Possession of High School Diploma or GED
3+ years’ experience with Environmental Test Chambers (i.e. Management, Sales, Engineering or Service) or equivalent preferred
Possession of strong organizational skills with the ability to multi-task
Excellent verbal and interpersonal communication skills
Able to interact effectively with customers, Field Service Technicians and internal staff
Phone etiquette skills
Proven ability to direct the activities of others with efficiency and effectiveness
Working Conditions*
Periodic stationary work with frequent movement throughout the facility to access chambers, files, office machinery, etc. Works at a desk and a computer screen for extended periods of time. Employee must be able to manually enter data to the computer system and understand the screen and images that appear. Frequently lifting and carrying up to 10 lbs. and occasionally lifting up to 50 lbs. Use of hands to hold, lift and handle materials. Occasional climbing, bending and squatting. Periodic travel may be involved. When traveling, significant portions of travel time (both car and air) may involve extended sedentary periods. Subject to weather and adverse driving conditions when outside.
Direct Reports
Direct Reports: NO
FLSA: Exempt or Non-exempt
Exempt| Full Time | 40 hours/week
Dept. Manager Signature:
Date:
Employee Signature:
Date:
*Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions*
Numbers & Facts
Location
Grand Rapids, MI
Skills
Bid Analysisunmatched
Bill of Materials (BOM)unmatched
Cargo/Freightunmatched
Coachingunmatched
Communication Skillsunmatched
Computer Systemsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Lift/Move 50 Poundsunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Office Equipmentunmatched
On Callunmatched
On Site Supportunmatched
Organizational Skillsunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Project/Program Coordinationunmatched
Project/Program Managementunmatched
Purchase Ordersunmatched
Purchasing/Procurementunmatched
Salesunmatched
Site Evaluationunmatched
Staff Trainingunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Technical Supportunmatched
Telephone Skillsunmatched
Testingunmatched
Vendor/Supplier Selectionunmatched
Willing to Travelunmatched
Writing Skillsunmatched
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