Installation Specialist
Pay: Competitive Salary Rate
Job Type: Full-time
Schedule: Monday-Friday (Occasional evening and weekend work required as job duties demand)
Location: Phoenix, AZ (In Person)
The Installation Specialist (Glass) position is a specialized trade and field installation professional with the work ethic, technical skills, and experience to execute high-end glass enclosures within our organization. You will take ownership of the project's final touch, installing custom frameless, semi-frameless, pivoting, and sliding glass shower doors, ensuring every homeowner receives a fabulous experience.
This is a great opportunity for an experienced glazier or finish installer who possesses elite attention to detail, thrives on precision micro-measurements, and excels at maintaining clear daily communication with both customers and the office.
Responsibilities
- Open and close the job site with the customer daily, reviewing the contract and all specific glass products/hardware prior to starting work
- Perform precision installations of heavy custom glass shower doors, frameless enclosures, steam units, hardware, and specialized tracking systems
- Pull exact field measurements for custom glass fabrication, taking leveling and out-of-plumb wall variances into account
- Provide a world-class customer experience, proactively addressing layout concerns and coordinating solutions with project managers
- Collect client payments and completion checks at designated project milestones
- Deliver high-touch internal communication via daily GroupMe updates, including progress photos, completed work descriptions, and next-day plans
- Conduct daily on-site Zoom updates with the office as required
- Represent the Re-Bath and Home Depot brand partnership proudly, actively requesting customer reviews upon project completion
- Set up comprehensive home protection (floors, doorways, surfaces, and driveways) to respect and preserve the customer's property
- Safely operate, secure, and transport heavy, fragile cargo in company-provided vehicles or trailers
- Inspect all incoming custom glass panels and high-grade hardware for chips, defects, or scratch damage immediately upon arrival
- Keep installation vehicle stocked with essential installation consumables (high-grade structural silicone, shims, glass anchors, setting blocks)
- Coordinate schedules seamlessly with Re-Bath Remodel Technicians and Project Managers to handle final glass drop-offs right as acrylic/tile surrounds are completed
- Lead, mentor, and provide hands-on safety and handling training for developing field apprentices on the job site
- Accurately track administrative tasks, including daily clock-ins and job logs
- Maintain standard accountability by conducting follow-up leak checks or alignment adjustments if any installation faults occur
- Maintain a professional appearance with a clean uniform
Qualifications
- Proven experience in professional glass installation or glazing, specifically focusing on custom shower enclosures and heavy frameless glass
- Highly proficient in structural glass math, with the ability to read tape measures down to 1/16" and use laser leveling tools flawlessly
- Excellent customer service, written, and verbal communication skills; comfortable conducting professional digital updates (Zoom, GroupMe)
- Strong problem-solving abilities with a detail-oriented approach to structural safety, waterproofing, and sealant execution
- Ability to work independently, manage a strict daily route timeline, and safely navigate heavy glass lifting environments
- Ability to accurately work under pressure in meeting strict installation deadlines
- Must be at least 18 years of age.
- Must possess a professional appearance, clean driving record, and the ability to successfully pass a background check and drug screening
Benefits
- Competitive Salary Rate + bonus opportunities
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Opportunities for growth and advancement