Installer Support Supervisor

The Installer Support team serves as an escalation point for our network of installer partners who distribute, install and service residential Tesla energy products. We strive to empower our installer partners to provide the best end-customer experience possible, and we are an end point for determining next steps and solutions for many situations.

The Installer Support Supervisor is responsible for performance management and business transformations for this complex team. The ideal candidate will be able to think critically and strategically to find impactful solutions for current and future complications, and to execute in a way that produces results in a timely manner.

Candidates must be technical-minded people leaders who can maintain engineer-level knowledge of Tesla products to assist their team with problem solving. Candidates should also have a strong understanding of electrical, structural, and engineering concepts as well as experience in employee development and people leading.

• Effectively supervise and coach assigned technical employees to achieve the required quality and service goals

• Lead, coach and develop a highly engaged team of technicians

• Keep open communication with key stakeholders to establish targets for quality, speed and cost in line with customer and business needs

• Work with employees to resolve technical and personnel problems

• Conduct regularly scheduled one-on-one developmental meetings with team members to facilitate their professional development

• Collaborate with business partners to scale and grow the service production team in support of company targets

• Perform other duties as assigned by the Service Manager

• 2+ years experience leading in a technical or engineering environment

• Excellent interpersonal and communication skills

• Ability to work with steady composure while under pressure in a deadline-driven environment

• Strong understanding of electrical, structural, and engineering concepts

• Strong technical skills in Outlook, Excel and Powerpoint

• Ability to work full-time 8-hour day shift, on-site in an office

• Fluency in Spanish is a plus, but is not required

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program