Carpentry, Compensation and Benefits, Construction, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Driver's License, Hand Tools, Identify Issues, Lift/Move 50 Pounds, Loading/Unloading, Maintenance Services, Microsoft Windows System Administration, Organizational Skills, Problem Solving Skills, Product Safety, Resolve Customer Issues, Revenue Growth, Safety/Work Safety, Sales
Company Overview:
Gotcha Covered Grand Rapids has been delivering personalized comfort to our clients' homes for over 15 years. We specialize in high-quality, custom window treatments including blinds, shades, shutters, draperies, and more. We take pride in exceptional service, expert design, and professional installation.
Position Summary:
We are seeking a reliable, detail-oriented Installer to join our team. This role is responsible for the accurate and professional installation of custom window treatments in residential and light commercial settings. The ideal candidate is mechanically inclined, comfortable working in customer homes, and committed to delivering an excellent client experience.
Key Responsibilities:
- Install a variety of window treatments including blinds, shades, and shutters. Drapery hardware and dressing drapes based on experience..
- Read and interpret work orders, measurements, and installation instructions.
- Maintain a clean, organized, and safe work environment in client homes.
- Communicate professionally with clients, addressing questions and ensuring satisfaction.
- Troubleshoot issues onsite and adjust installations as needed.
- Perform minor repairs or service calls for adjustments or warranty issues.
- Load and unload products and materials from own vehicle.
- Accurately complete installation documentation and submit photos of completed work.
- Collaborate with sales/design team to ensure installation quality and customer expectations are met.
Qualifications:
- Prior experience in installation, carpentry, construction, or related trade preferred.
- Ability to safely use hand and power tools.
- Strong attention to detail and precision.
- Comfortable working on ladders and with power drills.
- Valid driver’s license with a clean driving record.
- Strong problem-solving skills and ability to work independently.
- Professional appearance and excellent customer service skills.
- Must be punctual, dependable, and have a positive attitude.
Physical Requirements:
- Ability to lift up to 50 lbs and carry materials as needed.
- Ability to stand, bend, and climb ladders and reach for extended periods.
- Comfortable with physical work in a variety of home environments.
Compensation and Benefits:
- Contracted work.
- Paid training on product installation and safety.
- Flexible schedule options available.
- Opportunities for skill development.
About Gotcha Covered Grand Rapids:Gotcha Covered is a professional full service window covering provider of shades, shutters, draperies, bedding and motorized products meticulously installed and serviced for life. We are the premium dealer of custom window treatments in West Michigan with 14+ years of strong customer relationships, steady sales growth, and dedication to exceptional customer service.
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Gotcha Covered Grand Rapids