Institutional Research Manager

Job Summary

The Institutional Research Manager oversees the operations of the Institutional Research Department within the Academic Division and provides leadership in institutional effectiveness, assessment, and program review processes. This position supports, coordinates, and, when assigned, directs assessment functions and campus-wide initiatives that enhance student learning, teaching quality, and the overall educational environment. The manager ensures the collection, analysis, and dissemination of accurate institutional data to support strategic planning, accreditation, and continuous improvement across the university.

Primary Responsibilities

Institutional Research (40%)

• Extracts, compiles, collects, analyzes and reports institutional information for university, academic, and administrative personnel as well as governmental agencies, accreditation agencies, and other public constituents.
• Prepares institutional research data and information for strategic analysis and publication in various reports and accurately uses existing relational databases and serves as a member of a team to identify data integrity issues and possible solutions, establish data governance policy, and establish university databases for reporting.
• Oversees and responds to annual national and state surveys, including coordination of data collection and reporting for IPEDS, DBEDT, Open Doors International Student Census, Hawaii International Education Survey, and the NWCCU Annual Report.
• Provides training and support to university members on institutional research methodology and resources; provides technical, research, and statistical support for Academic Division when assigned and studies in conjunction with the IRAATE team and attends and presents national, regional and local conferences.
• Facilitates focus groups and other qualitative research methods campus wide Strategizes assessment efforts for university initiatives in collaboration with senior leadership.

Institutional Survey Management (15%)

• Manage the university's Qualtrics survey system, including user access and training if requested.
• Reviews, provides feedback and approves campus survey requests as needed; schedules and coordinates all campus-wide surveys.
• Maintain a campus-wide survey calendar to minimize survey fatigue and coordinate timing across departments.
• Design, coordinate, and administer institutional surveys, including the Graduating Student Survey (GSS), Alumni Questionnaire (AQ), Faculty Climate Survey, First Destination Survey (FDS) and the Next Destination Survey (NDS); make revisions as necessary; collaborate with programs and offices across campus for program/department specific questions within the surveys.
• Serve as a member of the CES Qualtrics Governance Committee; report on university Qualtrics metrics monthly.

Program Review (15%)

• Supports and when assigned directs program reviews of academic and co-curricular support units, explores and develops means of assessment that will benefit students, faculty and the administration.
• Develop guidelines, templates, and training materials to assist programs in preparing program review documentation.
• Provide enrollment and completions data, dashboards, and analytical reports to inform program review and evaluation.
• Collaborate with faculty, deans, and program leads to interpret data and identify follow-up questions and analyses.
• Manage the student research team that conducts interviews, transcribes data, and prepares reports for program reviews.
• Mentor student researchers in qualitative methods, ensuring accuracy, confidentiality, and professional reporting standards.

Employee Management (10%)

• Hires, trains, and manages student Research Assistants and mentors the IR student research team.

Assessment (5%)

• Supports and when assigned directs university assessment efforts and sustains campus-wide assessment systems and facilitates the work of the University Assessment Committee (UAC) in reviewing and mentoring all departmental assessment efforts and recommends members to serve on this committee.
• Provides training and effective assessment resources to the University community, including information and resources contained on the University's assessment website.

Data Governance (5%)

• Attend meetings and collaborate with the data governance group, and when appropriately assigned respond to requests related to academic division business.
• Collaborate with the data governance group to establish and maintain data definitions, dictionaries, and coding standards to promote consistency across institutional systems.
• Promote a culture of ethical and responsible data use across campus.
• Serve as a member of the CES AI Advocates group.

Professional Service and Engagement (3%)

• Participates in the Association for Institutional Research (AIR) and regional AIR and Evaluation Organizations.
• Serves as a member of the University's Institutional Review Board (IRB).

Accreditation Support (2%)

• Assists in preparing and writing accreditation reports and works in conjunction with the Institutional Effectiveness and Accreditation Committee (IEAC) to prepare for accreditation visits and assignments.
• Provides support for assessing Institutional Learning Outcomes (ILOs), including core, character, University and discipline-specific competencies, and supports GE assessment.
• Performs statistical analyses, and produces research reports and responses to specialized informational requests for accreditation and assessment benchmarking and documenting institutional effectiveness.

Other Duties as Assigned (5%)

• Performs other duties as assigned by the Associate Academic VP for Curriculum and Assessment and Senior Manager for Institutional Research.

Minimum Qualification & Requirements

• Bachelor's degree required in a related field. Master's preferred.
• Five years of experience of relevant experience and or training with five years or more of direct experience in assessment or related fields.

Skills

• Must have the ability to write excellent reports and documents.
• Interpret reports, including technical reports, professional journals, accreditation and government regulations, business correspondence, and procedural manuals and documents.
• Effectively communicate verbally, make professional presentations in a variety of settings, and appropriately respond to questions.
• Provide excellent customer service and work well under pressure.
• Apply advanced mathematical concepts and statistical operations such as ANOVA, Crosstabs, T-tests, Chi-square, and other correlations.
• Learn statistical programming and use a variety of statistical software as needed, such as SPSS, Statistics, and R.
• Adapt to new assessment systems and programs.
• Work effectively with spreadsheets, databases, and word processing software; define problems, collect data, establish facts, and draw valid conclusions.
• Train and manage student workers.

Benefits

• 401(k) matching
• Tuition benefits for employee and qualified dependents
• Medical and Dental
• Short- and Long-term disability benefits
• Paid parental and maternity leave
• Relocation Package

Approximate starting salary: $80,000 - $93,000. The salary offered could be above or below range based on education and experience as it relates to the job description.

As an educational institution affiliated with The Church of Jesus Christ of Latter-day Saints, BYU-Hawaii prefers to hire qualified members of the Church in good standing, as authorized under 41 C.F.R. § 60-1.5 (a)(6). To be eligible for employment, applicants who are members of the Church must hold and be worthy to hold a current temple recommend and receive a clearance from the Church's Ecclesiastical Clearance Office. Job applicants must be able to meet these conditions to advance through the hiring process successfully. An expired temple recommend will prevent consideration for hire.