Instructional Designer EPIC

Montefiore Medical Center

Yonkers, NY

JOB DETAILS
SALARY
$80,521.60–$100,652 Per Year
SKILLS
Adobe Captivate, Adult Learning, Agile Programming Methodologies, Analysis Skills, Artificial Intelligence (AI), Best Practices, Change Management, Channel Strategies, Clinical Information, Clinical Support, Coaching, Communication Skills, Content Development, Continuous Deployment/Delivery, Continuous Improvement, Customer Support/Service, Develop Methodologies, Electronic Medical Records, Emerging Technology, Epic Certification, Epic Systems, Genetics, Health Informatics, Healthcare, Instructional Design, Leadership, Materials Management, Medical Treatment, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Military, Needs Assessment, Operational Support, Patient Care, Patient Safety, Performance Metrics, Presentation/Verbal Skills, Program Evaluation, Programming Tools, Rapid Application Development (RAD), Regulations, Resource Management, Systems Administration/Management, Systems Maintenance, Testing, Training Program, Training Tools, Training/Teaching, Training/Teaching Curriculum, Training/Teaching Materials, Usability Engineering, Writing Skills, eLearning
LOCATION
Yonkers, NY
POSTED
2 days ago

City/State:

Yonkers, New York

Grant Funded:

No

Department:

MIT - Epic - Training & Education 3

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8:30 AM-5 PM

Scheduled Daily Hours:

7.5 HOURS

Pay Range:

$80,521.60-$100,652.00

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of being a data driven organization and tech-enabled care delivery to create better experiences for patients, providers, and operations teams. We are seeking an Instructional Designer for our Epic team.

The Epic Instructional Designer (ID) is responsible for the design, development, delivery, and continuous improvement of Epic electronic medical record (EMR) training programs that support clinical, operational, and administrative workflows across the organization.

This role partners closely with Epic application teams, clinical and operational subject matter experts (SMEs), and organizational leaders to translate Epic system build, workflows, and upgrades into engaging, effective, and measurable learning solutions.

The Epic Instructional Designer functions as both a learning strategist and Epic application training expert, ensuring end users are prepared to use Epic accurately, efficiently, and in alignment with patient care, safety, regulatory, and operational goals.

Instructional Design & Curriculum Development

  • Conduct comprehensive training needs analyses for Epic implementations, upgrades, optimizations, and workflow changes.
  • Define measurable learning objectives aligned with clinical, operational, regulatory, and organizational requirements.
  • Design and maintain role‑based curricula for clinical, revenue cycle, administrative, and ancillary staff.
  • Apply adult learning theory and instructional design methodologies to develop effective learning experiences.
  • Develop instructor‑led, virtual, blended, and e‑learning courses.
  • Create realistic case scenarios, simulations, and hands‑on practice exercises using Epic training environments.
  • Maintain and update all training materials to reflect system and workflow changes.

Epic Application & Workflow Expertise

  • Achieve and maintain proficiency and/or certification in assigned Epic application(s).
  • Develop a detailed understanding of organizational workflows and system configuration.
  • Partner with Epic analysts and application teams to understand build decisions and downstream impacts.
  • Translate complex technical functionality into clear, learner‑centered training content.
  • Participate in Epic upgrade planning, go‑lives, optimizations, and stabilization efforts.

Training Environment & Content Development

  • Build, test, and maintain Epic training environments.
  • Create and manage all training materials, including job aids, manuals, quick references, simulations, and videos.
  • Develop interactive e‑learning modules using approved authoring tools (e.g., Articulate, Captivate, Camtasia).
  • Apply accessibility, usability, and visual design best practices.
  • Leverage emerging technologies, rapid development tools, and AI‑enabled solutions to improve efficiency and learner engagement.

Training Delivery & Go‑Live Support

  • Deliver instructor‑led and virtual Epic training as required.
  • Train, coach, and credential additional classroom or peer trainers as needed.
  • Provide go‑live remote and at‑the‑elbow support (when needed) during implementations and upgrades.
  • Deliver ongoing post‑live and optimization training to support sustained proficiency.

Stakeholder Collaboration & Change Support

  • Serve as a training liaison between Epic teams and operational, clinical, and administrative stakeholders.
  • Facilitate curriculum reviews and incorporate feedback from SMEs and leaders.
  • Align training strategies with change management and adoption goals.
  • Provide outstanding internal client service while supporting the organization's mission to improve patient care through technology.
  • Manage and resolve service tickets related to training content, and system updates.

Program Evaluation & Continuous Improvement

  • Develop and implement training evaluation tools to assess effectiveness and learner readiness.
  • Analyze learner feedback, performance metrics, and system usage data.
  • Continuously refine curricula and delivery strategies to improve outcomes and efficiency.

Project & Resource Management

  • Manage multiple training initiatives simultaneously.
  • Track deliverables, timelines, dependencies, and risks.
  • Provide regular status updates to leadership and stakeholders.
  • Perform additional related duties as required.

Required Qualifications

  • Experience designing and delivering training in a healthcare and/or Epic environment.
  • Strong knowledge of adult learning theory and instructional design best practices.
  • Experience communicating technical and clinical information to diverse audiences.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Excellent written, verbal, facilitation, and presentation skills.
  • Bachelors degree or equivalent experience.

Preferred Qualifications

  • Epic certification or demonstrated proficiency in assigned application(s).
  • Experience supporting Epic go‑lives or large‑scale implementations.
  • Clinical or healthcare operational experience (recommended, not required).
  • Experience with Agile or project‑based work environments.
  • Familiarity with AI tools, rapid authoring platforms, or advanced e‑learning technologies.

Core Competencies

  • Instructional design expertise
  • Workflow and systems thinking
  • Stakeholder partnership

Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

About the Company

M

Montefiore Medical Center

About Montefiore Medical Center

Commitment to Excellence

As the academic medical center and University Hospital for Albert Einstein College of Medicine, Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care.

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, new procedures and new approaches to patient care, producing stellar outcomes and raising the bar for medical centers in the region and around the world. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence.

Enduring Mission and Distinguished History

The mission of Montefiore is to heal, to teach, to discover and to advance the health of the communities we serve.

From its beginning in 1884, as a facility for the care of patients with tuberculosis and other chronic illnesses, to the new millennium, Montefiore has been at the forefront of patient care, research and education and steadfast commitment to its community.

Our Services

We provide coordinated, compassionate and leading-edge care designed to reach people when and where they need it most. Through highly integrated teams of physicians, nurses, social workers, mental health professionals and other caregivers, we have created an innovative, seamless system of care focused around the patient.

Notable Centers of Excellence

At the intersection of Einstein science and Montefiore medicine is our commitment to scientific inquiry. This commitment has resulted in the creation of the Montefiore-Einstein Centers of Excellence in cancer care, cardiovascular services, transplantation and children’s health, where nationally recognized investigators and multidisciplinary clinical teams collaborate to develop and deliver advanced, innovative care.

Advanced Specialty and Surgical Care

We offer advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our interventions are designed to help patients understand and manage their illness, advocate for their health, access the right treatments and receive the vital social support they need to flourish. On multiple fronts, Montefiore is developing more effective and less invasive approaches to complex problems from procedures to repair diseased hearts, protocols to treat complex cancers and medical devices designed to meet the needs of growing children.

Primary Care

With nearly 50 primary care locations throughout the New York metropolitan area, we are focusing on accessible, patient-centered primary and preventive care provided by leading physicians in the areas of family and internal medicine, pediatrics, obstetrics and gynecology, and a team of experts in nursing, health education, nutrition and pharmacy.

Providing Care Without Walls

Montefiore combines its deep commitment to the community with nationally-renowned expertise to reach people in locations easiest for them. Through Montefiore’s School Health Program (MSHP), Primary Care at Home programs, mobile medical and dental health vans and health education initiatives, Montefiore provides primary care services in non-traditional settings.

Through the formation of highly integrated teams of physicians, nurses, social workers, mental health professionals, care managers and other caregivers, we provide care around the patient, when and where they need it.

Research and Education

Montefiore's partnership with Einstein advances clinical and translational research to accelerate the pace at which new discoveries become the treatments and therapies that benefit patients. Together, the two institutions are among 38 academic medical centers nationwide to be awarded a prestigious Clinical and Translational Science Award (CTSA) by the National Institutes of Health.

The second-largest medical residency program in the country, with 1,251 residents and fellows across 89 programs, Montefiore provides the doctors of tomorrow a unique opportunity for education and training in one of the most diverse urban areas in the country — one where the population is global, the disease burden is high, and the need for quality care is great.

The partnership is further strengthened by the dual appointments of faculty and physicians across both organizations—enhancing synergies and collaborations for research, teaching and patient care.

Comprehensive Care Management

Since 1996, Montefiore has developed advanced models of care management to help patients, especially those with chronic diseases such as diabetes, heart failure and mental illness, achieve better health and improved wellbeing in a cost effective way. Montefiore goes beyond fragmented fee-for-service payments, assuming total responsibility for the quality and costs of care for some of our sickest patients.

Through CMO, Montefiore Care Management, we use a global prepayment or similar strategies to manage care for 200,000 individuals over the continuum, including hospital care, rehabilitation, outpatient care, professional services, home care, mental health counseling, community-based services, remote patient monitoring and many other programs.

Our leadership in coordinating care across multiple settings has earned us federal recognition from the Centers for Medicare and Medicaid Services as a Pioneer Accountable Care Organization. Montefiore's ACO is one of only 32 organizations in the nation, as well as the only one in New York State, to operate under this new model of providing Medicare beneficiaries with higher quality care, while reducing expenditures through enhanced care coordination.

Learn More

  • Mission, Vision and Values – Montefiore’s unique path of growth into the future and the clinical excellence and outstanding customer care that will get us there.
  • History and Milestones – Proud traditions guiding our mission and the moments that helped shape Montefiore into a premier academic medical center.
  • Commitment to the Community – Community health, education and neighborhood development.
  • Leadership – Executives and clinical chairs leading Montefiore’s advancements.
  • Physicians – Widely acclaimed medical professionals and specialists who provide our patients with the highest standards of care.
  • Nursing Staff – Highly competent and compassionate professionals committed to improving the health of their patients.
  • Ways to Give – Philanthropic opportunities and other ways to support Montefiore Medical Center.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
WEBSITE
http://www.montefiore.org/