Analysis Skills, Business Analysis, Business Processes, Communication Skills, Customer Support/Service, Dental Insurance, Design Theory, Instructional Design, International Business, Microsoft Excel, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Needs Assessment, Process Analysis, Project/Program Management, Testing, Training Program, Training Program Development, Training/Teaching, eLearning
Location: Alpharetta, GA 30005
Pay Rate: 25.00-29.69
Duration: 8 months+
Schedule: Monday – Friday 8:00 AM – 5:00 PM
Position Overview
The Instructional Designer (ID) partners with Project Managers (PMs) to design and deliver effective training programs for customer service representatives across global business units. This role applies established instructional design methodologies, including the ADDIE model, to develop engaging and impactful learning solutions.
Key Responsibilities- Collaborate with Project Managers to develop and implement training programs
- Design and develop instructor-led and e-learning courses
- Apply instructional design frameworks (e.g., ADDIE) to create structured learning experiences
- Partner with Subject Matter Experts (SMEs) to analyze content and identify training needs
- Assess business processes and systems to determine skill gaps and learning objectives
- Learn and test proprietary systems to support training development
- Create interactive and engaging learning materials using appropriate tools
Qualifications- 2–4 years of experience in instructional design or related field
- Strong understanding of instructional design theory and practical application
- Experience developing both instructor-led and e-learning content
- Ability to analyze information and translate it into effective training solutions
Required Skills & Tools- Instructional Design methodologies (e.g., ADDIE)
- Articulate Storyline
- Articulate Rise 360
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Teams
Benefits: (employee contribution)
§ Health insurance
§ Health savings account
§ Dental insurance
§ Vision insurance
§ Flexible spending accounts
§ Life insurance
§ Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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inSync Staffing
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.
inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.
The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
50 to 99 employees
Staffing/Employment Agencies
http://www.insyncstaffing.com/default.html