The Instructional Designer (ID) is responsible for working with Project Managers (PM) to successfully develop training programs for customer service representatives globally across all business units.
Standard ISD processes, such as the ADDIE learning model, are used to design and develop custom business process and systems training programs including instructor-led and e-learning courses.
The ID is responsible for working with Subject Matter Experts (SME) and Information Mapping tools to assess information, determine impacts and identify skills gaps.
The ID is also responsible for learning and testing proprietary systems and software to identify training needs, determine scope and create interactive learning tools. 2-4 yrs experience required.
Nice to have: Camtasia, WhatFix, Microsoft Copilot, Call Simulator
Must have: Knowledge of Instructional Design theory and experience putting Instructional Design theory into practice; Articulate Storyline and Rise 360; Microsoft Word/PowerPoint/Excel/Teams
Numbers & Facts
Location
Alpharetta, GA
Salary
$29
Skills
Business Developmentunmatched
Business Processesunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Design Theoryunmatched
Instructional Designunmatched
Microsoft Excelunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Needs Assessmentunmatched
Training Programunmatched
Training Program Developmentunmatched
Training/Teachingunmatched
eLearningunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.