Instructional Designer (QSR / Operations Training) Location: Remote/Hybrid in a main Steak n Shake Market Department: Learning & Development Reports to: VP Training Steak n Shake is seeking an experienced Instructional Designer to create engaging, performance-driven training for our restaurant and corporate teams. This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention. This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of quick-service restaurant (QSR), retail, or hospitality operations. Responsibilities Design and develop eLearning, instructor-led training, and job aids for frontline and leadership roles Apply adult learning theory and instructional design models (ADDIE, SAM) Align training with operational initiatives, menu changes, and promotions Develop and manage content in the LMS; incorporate video and interactive learning Evaluate training effectiveness using feedback, LMS data, and field metrics Partner with Operations to pilot, refine, and roll out training programs Visiting restaurants to observe operations, validate effectiveness, and gather feedback Qualifications Bachelor's degree in Instructional Design, Education, or related field, Master's degree a plus 5+ years instructional design experience (QSR, retail, or hospitality preferred) 5+ years' experience training frontline hourly teams and managers Proficiency (3-5 years' experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond) Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines Data driven mindset with the ability to evaluate learning impact using Kirkpatrick type frameworks Knowledge of food safety standards, QSR standards, and hospitality principles Additional Details You are in one of the following areas: Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orlando Average 5% travel for field observation, analysis, and implementation evaluation Passion for operational excellence and learner-centered design Role is fast-paced, operations-driven with high visibility and impact Opportunity to directly influence guest experience, team performance/retention About Steak n Shake Steak 'n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.#TBCorp
Steak ‘n Shake was founded in February, 1934 in Normal, Illinois. Gus Belt, Steak ‘n Shake’s founder, pioneered the concept of premium burgers and milk shakes.
For over 80 years, the company’s name has been symbolic of its heritage. The word “steak” stood for STEAKBURGER. The term “shake” stood for hand-dipped MILK SHAKES. Gus was determined to serve his customers the finest burgers and shakes in the business. To prove his point that his burgers were exceptionally prime, he would wheel in a barrel of steaks (including round, sirloin, and T-bones) and grind the meat into burgers right in front of the guests. Hence arose the origin of our famous slogan, “In Sight It Must Be Right.”
After 80 years, we are continuing Steak n Shake’s tradition of serving the country’s best, freshest, and tastiest burgers and shakes.