Instructional Technologist

The Instructional Technologist plays a key role in supporting faculty in the use of the instructional technologies available at Lakeland University and providing technical support for the university's learning management program, Blackboard. The Instructional Technologist will assist in the implementation of the department's vision to aid the institution in providing quality instruction across all modalities through a systemic process of analysis, design, development, implementation, and evaluation, including assisting with design and training of faculty and staff.

GENERAL EXPECTATIONS

All Lakeland University staff members are expected to:

• Demonstrate in their words and actions an appreciation for the history of Lakeland University and a commitment to its stated mission;
• Represent unequivocally in their behavior the stated values of the University;
• Be good stewards of the University's resources, including its personnel and the goodwill of its friends, its alumni, and local community;
• Work collaboratively (as opposed to competitively) with their peers to meet objectives and achieve our goals;
• Keep their supervisor appropriately infomred;
• Be forthright and honest in their communication with all members of the University community;
• Treat all members in a manner of teamwork and respect;
• Acts in a manner that sets the standard for service in higher education and the core principals of Lakelanders Excelling at Professionalism (LEAP) - show respect, communicate and be positive;
• Advise their supervisor with respect to all matters that require their attention, including their own performance.

ESSENTIAL DUTIES

• Assist with researching, recommending, and implementing new instructional technologies, including coordinating, conducting and evaluating pilots of technologies, developing assessment and evaluation instruments, and preparing release plans for new tools and features.
• Works collaboratively with faculty and staff to provide training, support, and guidance on the use of the learning management system, other learning technologies, and application of the university's instructional policies and standards through one-on-one consultations, training sessions and the creation of multimedia educational resources, custom documentation and learning objects.
• Ensure accessibility of technology-based instructional materials.
• Support the identification, measurement, and maintenance of key performance indicators for learning technology solutions and their effectiveness.
• Provide technical support and management of related instructional technologies.
• Coordinate with vendors and/or the Technology Services department to maintain architectural design or software system, optimal efficiency of system implementation, identification of issues, patches, fixes, and resolution of issues.
• Maintain security and confidentiality of Lakeland University information and data.
• Document internal processes, policies, and procedures as required.
• Participate in department meetings, campus committees, professional workshops and conferences.

QUALIFICATIONS & SKILLS

• Bachelor's degree in instructional design, educational technology, education, computer science or related field. Master's preferred.
• Experience teaching and/or training, preferably in an academic environment.
• Customer service or technical administration experience preferably providing LMS or other instructional technology support in an academic environment.
• Demonstrated commitment to excellence in service.
• Effective oral, written, interpersonal and collaborative communication skills.
• Ability to translate complex technical information into usable, easy-to-follow instructions.
• Knowledge and experience with Windows and Mac operating systems, multiple browsers, Google and Microsoft applications and skills.
• Project/program management experience.
• Familiarity with productivity software applications and web production skills including proficiency in authoring software (e.g., Camtasia, Canva, etc.).

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• No or very limited exposure to physical risk;
• No or very limited physical effort required;
• Work is normally performed in a typical interior/office work environment;
• Remote work options may be available.

OTHER DUTIES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Lakeland University does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

Lakeland University is an Equal Opportunity Employer and Educator.